Kathleen McCoig
Colonial Loan
Bean Station,TN
29
years of professional experience
Results-driven Collections Manager with a proven track record in customer service management, debt recovery, and risk assessment. Committed to reducing delinquency rates and fostering strong customer relationships through effective communication.
Work History
Collections Manager
28 Years 9 Months- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Worked with legal resources and recovery teams to manage default issues.
- Generated and mailed updated statements monthly and processed demand letters.
- Posted receipts to appropriate general ledger accounts.
- Accessed credit records to evaluate customer credit histories.
Education
High School Diploma
Skills
Debt recovery expertise
Balance management
Risk assessment
Organizational skills
Client relations
Service management
Account reconciliation
Customer relations
Strong communication
Decision-making
Exceptional organization
Empathy skills
Timeline
Collections Manager
Colonial Loan
12.1997 - CurrentRead More
Jefferson County High School
High School Diploma
Read More