Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen McConnell

Cleveland,OH

Summary

Skilled communication skills enhancing customer service at Cleveland Metroparks, excelling in payment management and safe food handling. Skilled in POS system operation and team member training, significantly improving service efficiency. Demonstrates exceptional organizational skills and a commitment to maintaining high cleanliness standards, ensuring a positive customer experience.

Overview

2
2
years of professional experience

Work History

Concessions Cashier

Cleveland Metroparks
11.2022 - Current
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Maintained clean, organized workspace according to operational standards.
  • Communicated stand offerings and answered guest questions regarding orders.
  • Used cash register to tender change and process cash and credit card payments.
  • Counted, logged, and deposited money at the end of each shift.

Team Member

808 Shave Ice
04.2022 - 08.2023
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained syrup flavors, toppings, and other menu items to customers.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Kept tidy and organized area to comply with cleanliness standards.

Education

Communication Studies

Ohio University
Athens, OH

High School Diploma -

Berea-Midpark High School
Berea, OH
05.2023

Skills

  • Payment management
  • Safe food handling
  • Point of Sale (POS) system operation
  • Team member training
  • Communication

Timeline

Concessions Cashier

Cleveland Metroparks
11.2022 - Current

Team Member

808 Shave Ice
04.2022 - 08.2023

Communication Studies

Ohio University

High School Diploma -

Berea-Midpark High School

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Kathleen McConnell