Kathleen Mccready

• Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
• Pull fulfillment center when need and oversee the department.
• Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
• Improved communication between cashiers.
• Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
• Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
• Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers , help with military discounts, credit card signing up.
• Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
• Pulling cash drawers nightly and closing procedures.
• Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
• Resolved customer complaints quickly to maintain customer satisfaction.
• Built positive relationships with customers to increase repeat business.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Trained newly hired sales team in upselling techniques.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Pharmacy tech and ordering front end for store.

Set up new store planograms and design.

• Met all customer service guidelines including service levels, handle time and productivity.
• Solved unresolved customer issues.
• Trained staff on operating procedures and company services.
• Adhered to all confidentiality requirements at all times.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Stocked shelves and supplies and organized displays.
• Organized racks and shelves to maintain the visual appeal of the store.
• Helped customers with questions, problems and complaints in person and via telephone.
• Greeted customers and ascertained customers' needs.
• Developed positive customer relationships through friendly greetings and excellent service.
• Trained and served as a peer coach for new sales associates.
• Counted cash drawers and made bank deposits.
• Completed stock orders and managed inventory levels.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.

• Completed stock orders and managed inventory levels.
• Followed merchandising guidelines to present visually appealing displays.
• Welcomed customers into the store and helped them locate items.
• Educated customers about the brand to incite excitement about the company’s mission and values.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Determined customer needs by asking relevant questions and listening actively to the responses.
• Completed all cleaning, stocking and organizing tasks in assigned sales area.
• Prioritized helping customers over completing other routine tasks in the store.