Summary
Overview
Work History
Education
Skills
Timeline
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KATHLEEN MELENDEZ

Rego Park,USA

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

16
16
years of professional experience

Work History

Head of Sales

Mamiye Bros
09.2017 - Current
  • Collaborated with product development teams for continuous improvement of offerings based on customer feedback and evolving market needs.
  • Implemented effective CRM tools to track leads, maintain accurate customer data, and optimize the sales process.
  • Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
  • Developed strong client relationships for improved customer satisfaction and repeat business.
  • Mentored junior sales staff, fostering professional growth and contributing to overall team success.
  • Optimized pricing strategies by monitoring competitor activities, analyzing market trends, and considering internal cost structures for profitability maximization.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Monitored daily sales performance and provided feedback to each team member.

Sales Account Executive

Byer California
02.2009 - 01.2017
  • Company Overview: Present Girls Sportswear and Dresses-sizes Infant-16
  • Exceeded team sales goals by 30% by developing and implementing creative, cost effective programs which increased client retention rates by 15%
  • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews
  • Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments
  • Contacted regular and prospective customers to explain product features and solicit orders
  • Oversaw sales forecasting, goal setting and performance reporting for account retention and growth
  • Deliver exceptional account service to strengthen customer loyalty
  • Retail Math
  • Shop for trends
  • Approve Illustration boards, color stories and design
  • Present Girls Sportswear and Dresses-sizes Infant-16

Education

BACHELOR OF ARTS -

Queens College of the City University of New York
01.2002

Skills

  • Negotiation expertise
  • Deal closer
  • Key account growth
  • Demand forecasting
  • Upselling
  • Consultative selling
  • Sales Coaching
  • Collaborative team player
  • Multilingual

Timeline

Head of Sales

Mamiye Bros
09.2017 - Current

Sales Account Executive

Byer California
02.2009 - 01.2017

BACHELOR OF ARTS -

Queens College of the City University of New York

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KATHLEEN MELENDEZ