Kathleen M. Groell
Walworth
Summary
Dependable self motivated professional that can work independently with little supervision. Possesses solid understanding of account management principles combined with proficiency in using SAP software. Committed to delivering exceptional client service and contributing to success of team. Willing to lend a hand at any time and complete tasks with enthusiasm.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Account Coordinator
Bosch Security Systems LLC
04.2014 - Current
- Assist sales, credit, repair center and customer service with customer inquiries through email, teams chats and phone calls
- Updated internal databases with account information as requested.
- Respond to customer inquiries and provided detailed account information.
- Escalated requests to appropriate channels as needed.
- Make sound business decisions with minimum supervision.
- Worked with the team on the implementation of Vertex.
- Maintain customers exemption certificates as needed and add new customer accounts.
- Work with the service center in CR to coordinate and or escalate the set up or changes of customer accounts and discounts.
Customer Service Representative
Bosch Security Systems
06.2003 - 04.2014
- Participated in training programs to enhance product knowledge and customer service skills.
- Took customer calls. Answered inquiries and or entered their order.
- Entered faxed and emailed orders.
- Delivered prompt service to prioritize customer needs.
- Sent order confirmations via email and fax.
- Met customer call guidelines for service levels, handle time and productivity.
- Entered international orders.
- Follow up with customers of the status of their order.
- Handled multiple national accounts ie Target, Walmart, Vector
- Processed business unit return orders
Product Assembler
Bosch Security Systems LLC
09.1986 - 06.2003
- Demonstrated adaptability by quickly learning new assembly processes and techniques, allowing for seamless transitions between different product lines.
- Utilized various hand tools, power tools, and specialized equipment to complete assigned tasks accurately and efficiently.
- Team lead in assembly, post solder and post test
- Organized workspace for maximum efficiency while maintaining a clean work area in accordance with company guidelines.
- Consistently met production deadlines by staying focused and efficiently managing workload.
- Improved product quality with thorough inspection and adherence to company standards.
- Assisted in training new employees on assembly procedures, ensuring consistency across the team.
- Packaged finished products, labeled boxes and stacked for shipment.
- Adhered to safety practices and quality standards at all times.
- Performed routine maintenance on equipment, contributing to overall productivity improvements.
- Enhanced product assembly efficiency by streamlining processes and optimizing workflows.
- Moved to working in the Shipping department
- Packed and shipped customer orders.
- Printed product literature and manuals to ship to customers.
- Worked with Tom Brown’s Group with the Logo change And recreating the literature
Education
High School Graduate -
Wayne Central
Ontario, New YorkVOPRO - Data processing
Wayne Vocational Center
06-1986
Skills
- Proficient in SAP, MDT, Microsoft Word & Outlook & Adobe Acrobat
- Customer service
- Order management
- Account management, documentation and requirements
- Sales support
- Phone and email etiquette
- Cross-functional collaboration
- Quality assurance
- Teamwork
Certification
- Microsoft Excel2003 level1,2 and3 through ProTrain Solutions.
- ISP010 DSP Foundation
- Custom Excel- New Horizons computer learning center
Hobbies and Interests
Gardening, All kinds of music, My kids and grandson, Nature/animals, Lawn Care and Property Maintenance
RESPONSIBILITIES
- Customer Service
- Handling customer calls, entering orders, supplying order confirmations, product and pricing information in a timely and professional manner.
- Enter the emailed and faxed orders for both Security and Communications customers.
- Follow up with customers about their orders, i.e. shipping status, backorders, pricing, tracking.
- Create NSO (customer).
- Look up status of out bound deliveries in shipping the system in WMOS.
- Expedite/Escalate orders when necessary
- Other Tasks
- Key user in SAP
- Create BU returns
- Departmental DSP for customer service and inside sales.
- Place orders in BonaPARTe for customer service and inside sales
- Other experiences
- Entering credits and debits.
- MDT customer master data changes.
- Sales support.
- Worked closely with return center updating NSO and BU returns.
- Commission reports
Timeline
Account Coordinator
Bosch Security Systems LLC
04.2014 - Current
Customer Service Representative
Bosch Security Systems
06.2003 - 04.2014
Product Assembler
Bosch Security Systems LLC
09.1986 - 06.2003
- Microsoft Excel2003 level1,2 and3 through ProTrain Solutions.
- ISP010 DSP Foundation
- Custom Excel- New Horizons computer learning center
High School Graduate -
Wayne Central
VOPRO - Data processing
Wayne Vocational Center
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