Summary
Overview
Work History
Education
Skills
veteran
Timeline
Generic

Kathleen Miller

GREENVILLE,NORTH CAROLINA

Summary


HIGHLY-MOTIVATED Medical POSTER boasts 15+year career performing difficult multitasking and insurance processing tasks. Works quickly to ensure accuracy when posting insurance or patients payments. Brings can-do attitude and desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

14
14
years of professional experience

Work History

MEDICAL INSURANCE POSTER

Physicians East
GREENVILLE, NC
01.2023 - Current
  • Processed payment transactions for multiple commercial insurance providers.
  • Maintained accounting ledgers by verifying and posting account transactions.
  • Processed invoice payments and recorded information in account database.
  • Processed credit memos, refunds, and write-offs efficiently.
  • Handled high volume of data entry tasks while maintaining accuracy.
  • Ensured compliance with company billing policies and procedures.
  • Enforced compliance with organizational policies and federal requirements regarding confidentiality.
  • Coordinated with other departments to resolve billing issues.
  • Executed account updates and noted account information in company data systems.

Cash Reconciliation

Physicians East
Greenville, NC
10.2021 - 01.2023
  • Safeguarded financial transactions through careful reconciliation of cash, credit card, and check payments for a large workforce
  • Maintained accurate and balanced daily financial transactions
  • Managed bank cash and check deposits
  • Managed bank lock box transactions for accurate payment postings
  • Accurately recorded and applied electronic payments to patient accounts.

Customer Service Representative

Physicians East.
GREENVILLE, NC
05.2020 - 10.2021
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collected deposits or payments and arranged for billing.
  • Strengthened customer retention by offering discount options.
  • Managed high volume of inbound customer calls with professionalism.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Delivered exceptional service by empathizing with customer concerns.

Patient Financial Counselor

PHYSICIANS EAST.
Greenville, NC
04.2019 - 05.2020
  • Managed patient inquiries, concerns, and complaints with empathy.
  • Counseled patients on potential financial liabilities and payment requirements.
  • Identified potential bad debt write-offs by analyzing patient accounts.
  • Processed credit card payments accurately and securely.
  • Assisted in resolving billing issues and insurance disputes.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
  • Ensured compliance with HIPAA regulations for privacy protection.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Documented all interactions with patients regarding billing issues in a timely manner.

Medical Insurance Specialist

HUMANARC
AKRON, OH
10.2015 - 07.2018
  • Screened patients from home to determine potential eligibility for state and federal aid.
  • Facilitated Medicaid application process for patients by gathering all required documents and information.
  • Collaborated with county agencies to ensure accurate and timely processes.
  • Analyzed clients' insurance needs, provided personalized recommendations.

Financial Services Representative

HUMANARC
AKRON, OH
02.2012 - 10.2015
  • Collaborated with patients in the Akron General Emergency Room to complete Medicaid applications as a subcontractor.
  • Managed documentation for both Medicaid and financial aid applications.
  • Maintained efficient communication with patients
  • Handled sensitive information with confidentiality and discretion.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Interviewed patients to complete case histories and intake forms.
  • Greeted patients warmly and provided excellent service.

Financial Counselor

FIRST CREDIT/REVCARE
AKRON, OH
03.2010 - 02.2012
  • Performed tasks as a subcontractor for the Emergency Department at Mercy Medical Center.
  • Verified insurance coverage and assessed eligibility for state and federal assistance programs by meeting patients
  • Responsibly managed patient accounts, successfully reconciling open accounts through the implementation of payment arrangements and utilization of care assurance programs.
  • Managed daily processing of payments and accounting spreadsheets at Summa Healthcare.

Education

Some College (No Degree) -

Cuyahoga Community College
Cleveland, OH

Skills

  • Organizational abilities
  • Account Reconciliation
  • Chart Auditing
  • Teamwork and Collaboration
  • Commercial and Private Insurance
  • Multitasking and Organization
  • Medical Billing and collection procedures
  • Critical Thinking
  • Insurance Verification
  • Insurance Billing
  • Account Management
  • HIPAA Compliance
  • Customer Service
  • Work Prioritization
  • Medicaid and Medicare Knowledge
  • Payment posting
  • Patient Billing
  • Data Entry
  • Account follow-up
  • Information inputting

veteran

  • served in the US Airforce

Timeline

MEDICAL INSURANCE POSTER

Physicians East
01.2023 - Current

Cash Reconciliation

Physicians East
10.2021 - 01.2023

Customer Service Representative

Physicians East.
05.2020 - 10.2021

Patient Financial Counselor

PHYSICIANS EAST.
04.2019 - 05.2020

Medical Insurance Specialist

HUMANARC
10.2015 - 07.2018

Financial Services Representative

HUMANARC
02.2012 - 10.2015

Financial Counselor

FIRST CREDIT/REVCARE
03.2010 - 02.2012

Some College (No Degree) -

Cuyahoga Community College

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Kathleen Miller