Kathleen Miller

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.

Prioritized & coordinated with clinicians to arrange complex patient services to establish immediate and long-term therapeutic goals in the home setting.

Instruct patients on medications, maintenace of health and wellness and self-care.

Maintained compliance with HIPAA & OSHA regulations while managing a caseload 80-120 and 15 clinicians.

Demonstrated time management and organization through the completion of quarterly reviews making recommendations to appropriate personnel.

Conducted screening and hiring of new personnel and assisted in the completion of the orientation process.

Supervised 18 clinical staff, while coordinating patient care with all disciplines providing services to patients.

Served as Director of Nursing and Administrator on call.

Monitored patient care occurrences to include incident/accident/infection reports.

Maintained compliance with state and federal licensure, certification, and contractors.