Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Miller

Barron

Summary

Proven leader and effective communicator, adept at fostering team development and enhancing customer relations. At Blains Farm and Fleet, I spearheaded initiatives that significantly boosted employee morale and streamlined operations. My expertise in staff training and task delegation, coupled with a knack for multitasking, drives organizational success and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Dept. Lead

Blains Farm and Fleet
08.2018 - Current
  • Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
  • Boosted overall employee morale by fostering a positive work environment and promoting open communication.
  • Oversaw efficient inventory stocking and supply rotation.
  • Set up displays and trained employees on current promotions.
  • Delegated tasks efficiently, maximizing the use of resources while maintaining high-quality output from the team members.
  • Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
  • Collaborated with other departments to improve interdepartmental communication, enhancing overall organizational effectiveness.

Asst. Manager

Soco Marketing
05.2011 - 03.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Pizza Maker

Scotts Pizzeria
07.2008 - 05.2011
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Monitored pizzas throughout cooking process to deliver correct doneness and prevent burning or undercooking.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
  • Prioritized strict adherence to food safety regulations, maintaining a clean work area free from cross-contamination risks at all times.
  • Assisted in training new employees on proper pizza-making techniques, contributing to overall staff proficiency.
  • Coached new workers on store policies, pizza making, and dough preparation.

Sales Associate

Bobs Thrift Shop
05.2006 - 07.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

High School Diploma -

Roundup Jr/sr High School
Roundup, MT
05.2011

Skills

  • Team development
  • Verbal and written communication
  • Task delegation
  • Customer relations
  • Staff training
  • Multitasking strength
  • Customer engagement
  • Customer service
  • Good with kids

Timeline

Dept. Lead

Blains Farm and Fleet
08.2018 - Current

Asst. Manager

Soco Marketing
05.2011 - 03.2018

Pizza Maker

Scotts Pizzeria
07.2008 - 05.2011

Sales Associate

Bobs Thrift Shop
05.2006 - 07.2008

High School Diploma -

Roundup Jr/sr High School

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Kathleen Miller