Kathleen M. McGee
North Tonawanda,NY
Summary
Strategic and results-driven professional seeking to secure a position in relationship and account management. Skilled in leveraging CRM tools to manage accounts, forecast growth, and track customer interactions. Proven success in implementing strategies that improve client retention rates and promote substantial business growth.
Overview
6
6
years of professional experience
Work History
Senior Territory Manager
Tactile Medical
Buffalo, NY
02.2025 - Current
- Establish new revenue-generating business and provide premium sales service to qualified medical professionals within my territory, resulting in over $1.5M in annual sales
- Supported departmental goals through direct oversight of a team member, monitoring work activities for quality, expediency, and proper customer interactions
- Manage onboarding of new clients and develop customer solutions to maximize value across the customer lifecycle
- Leverage CRM platforms to analyze sales performance, uncover insights, and prepare strategic business reviews
Territory Account Manager
Tactile Medical
04.2022 - 01.2024
- Maintain and grow business within the territory providing premium service to providers and patients delivering 10% growth year over year
- Educate patients and providers on Tactile product to generate new referrals
- Analyze territory sales and manage end-to-end order fulfillment to ensure timely delivery and client satisfaction
Associate Territory Account Manager
Tactile Medical
07.2021 - 04.2022
- Assists Territory Account Manager with sales strategies and execution to meet and exceed annual sales goals
- Conduct in-home product demonstrations on Tactile Medical products
- Provide customer support through training and education
Account Executive
Toshiba Business Solutions
Buffalo, NY
09.2019 - 06.2021
- Drive sales revenue to achieve quotas through B2B cold calling and self generating business leads
- Engage new and existing clients to align Toshiba products and services with customer needs
- Manage existing portfolio with frequent client visits and perform reviews to improve business functions
- Demonstrate and train client on new products and software
Education
Bachelor of Science - Business Administration
SUNY College at Buffalo
Buffalo, NY05.2019
Associate of Applied Science - General Studies
Erie Community College
Williamsville, NY05.2015
Skills
- Account management
- Business development and success planning
- Educating and product service enablement
- Client onboarding
- Relationship building
- Order management
- Strong skills in MS Word, Excel, CRM software (Salesforce, Flexinet), AI tools to help optimize day-to-day tasks
- Pipeline development
- Training programs
- Territory planning
Accomplishments
- Tactile Medical 2021 Quota Breaker
- Tactile Medical 2023 Quota Breaker
Timeline
Senior Territory Manager
Tactile Medical
02.2025 - Current
Territory Account Manager
Tactile Medical
04.2022 - 01.2024
Associate Territory Account Manager
Tactile Medical
07.2021 - 04.2022
Account Executive
Toshiba Business Solutions
09.2019 - 06.2021
Bachelor of Science - Business Administration
SUNY College at Buffalo
Associate of Applied Science - General Studies
Erie Community College
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