KATHLEEN MONTANA
Utica,New York
Summary
Professional sales consultant prepared for impactful results. Background in direct sales and contact center environments, with strong focus on achieving targets and driving customer satisfaction. Skilled in team collaboration, adapting to changing needs, and leveraging effective communication and problem-solving abilities. Reliable and results-driven with expertise in customer engagement, sales strategies, and technology utilization.
Overview
14
14
years of professional experience
Work History
Remote Sales
LaserAway
01.2021 - Current
- Consistently met or exceeded sales targets by developing effective sales strategies tailored to the unique needs of each client demographic segment.
- Increased revenue by identifying new sales opportunities in the transportation market.
- Increased annual revenue with effective pricing strategies, promotional campaigns, and targeted sales initiatives.
- Increased sales by effectively training and mentoring new team members.
- Consistently met or exceeded sales targets by establishing a strong professional network within the local community.
- Collaborated with team members to meet monthly sales targets and ensure customer satisfaction.
- Established strong relationships with key clients, ensuring their needs were met consistently throughout the sales process.
Clinic Manager
Milan Laser Hair Removal
01.2019 - 01.2021
- Managed daily clinic operations, ensuring efficient workflow and patient satisfaction.
- Coordinated scheduling for medical staff and patients, optimizing appointment availability.
- Trained and supervised administrative staff, fostering a collaborative team environment.
- Developed office procedures to enhance operational efficiency and compliance with regulations.
- Oversaw inventory management of medical supplies, maintaining optimal stock levels for clinic needs.
- Collaborated with healthcare providers to ensure seamless communication regarding patient care initiatives.
- Oversaw facility maintenance to ensure cleanliness, safety, and compliance with relevant regulations at all times.
- Enhanced team morale through regular performance evaluations, constructive feedback, and tailored professional development plans.
- Ensured adherence to HIPAA guidelines regarding patient privacy by training employees on best practices for handling sensitive information securely.
- Secured a high rate of patient retention by establishing strong rapport with patients, addressing concerns promptly, and providing personalized care experiences.
- Championed patient-centered care initiatives that increased satisfaction scores, positive online reviews, and word-of-mouth referrals.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
Sales & Training Coordinator
It Cosmetics
01.2018 - 01.2019
- Coordinated training sessions to enhance employee skills and knowledge across departments.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
- Facilitated virtual, in-person and blended learning sessions.
- Built and maintained professional relationships with vendors and suppliers.
Prestige Manager/District Event Lead
Ulta Beauty
01.2012 - 01.2018
Education
Bachelor of Science - Psychology
01.2013
Skills
- Service excellence mindset
- Vendor partnership coordination
- Advisory sales expert
- Strong interpersonal skills
- Team development and training
- Leadership in supervision
- Retail merchandising strategies
- Expertise in product features and benefits
- Operational management
- Mentoring team members
- Client relationship management
- Operational efficiency in retail
- Remote client engagement
Accomplishments
- 2018 IT Cosmetics was on track to maintain the number one spot in Prestige Cosmetics.
- 2018 Prestige sales were on track to achieve 60% of the total sales.
- 2018 Executed my first Mega Cosmetics Event which led to $10,000 in sales.
- 2017 Led the Prestige Department which achieved 58% of the total sales of the store which produces approximately $6 million.
- 2017 IT Cosmetics takes over the number one spot in Prestige sales for the year.
MANAGEMENT EXPERIENCE:
- Drives business results by maximizing daily sales plans and improving metrics through sales from leadership.
- Leads, develops, and coaches team members to their fullest potential.
- Promotes positive and professional vendor relationships and coordinates all in-store events in an effort to partner in growing the top/bottom lines of the business.
- Effectively manages designated budget to achieve designated goals.
- Ensures that sales staff is trained to answer questions regarding price, location, features, benefits and product usage.
- Builds and retains a high performance and diverse sales team.
- Ensures that all departmental resets and planograms are timely implemented/executed within assigned areas.
- Communicates through daily chat-ins department and individual sales goals and ensures that category goals are updated via store sales boards.
- Ensures that all company policies, standards and procedures are maintained and followed in a consistent manner.
Timeline
Remote Sales
LaserAway
01.2021 - Current
Clinic Manager
Milan Laser Hair Removal
01.2019 - 01.2021
Sales & Training Coordinator
It Cosmetics
01.2018 - 01.2019
Prestige Manager/District Event Lead
Ulta Beauty
01.2012 - 01.2018