Kathleen Morgan

• Coordinated staff schedules, shift coverage, and role assignments
• Trained servers and bartenders on pub standards and guest service
• Supervised Tiger Toms Pub floor operations and supported daily service flow

• Managed front desk operations for chiropractic patient check-in and check-out, enhancing patient experience and office efficiency.
• Answered phone calls and resolved patient questions, providing exceptional service that contributed to patient satisfaction.
• Scheduled patient appointments and coordinated daily office flow.

Ensured timely submission of insurance claims to streamline patient billing., organizing patient files updating information in patient files and billing

• Reviewed merchant applications for First National Bank Omaha card processing accounts.
• Evaluated merchant risk using bank policies and compliance guidelines.
• Processed onboarding paperwork for merchant services agreements.
• Resolved merchant service questions through clear customer support and follow-up.
• Resolved customer complaints in a timely manner to maintain positive relationships.
• Created and maintained relationships with vendors and suppliers.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.