Kathleen Murdock
Glen Rock,NJ
Summary
Results-driven lead living donor and paired exchange coordinator with a proven track record in program development and workflow optimization, seeking to transition into business and operations management. Selected and served as an Operations Committee Member, National Kidney Registry(2022–2025), contributing to national transplant operations, policy development, and process improvement. Eager to leverage expertise in process improvement and strategic planning to drive success in a business management role.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead Kidney Living Donor & Paired Donation Coordinator
Hackensack University Medical Center
06.2025 - Current
- Lead the living donor and paired exchange programs, overseeing processes and coordinating clearance, surgical scheduling, and long-term post-donation follow-up
- Designed and implemented a streamlined one-day donor evaluation process, significantly enhancing efficiency, patient experience, and operational throughput
- Regular assessment for operations improvement opportunities including clinic flow and patient scheduling
- Review, revise, and maintain living donor policies to ensure regulatory compliance, best practices, and institutional alignment
- Ensure patient advocacy, education and satisfaction. Maintained the #1 NKR network ranking in patient satisfaction results from July-December 2025, reflecting strong leadership, service excellence and operational consistency
- Conduct National Kidney Registry (NKR) billing reviews to ensure accurate reimbursement and financial compliance. Displayed strong analytical skills by identifying and recovering $7,400 in erroneous billing within a single month
- Coordinate deceased donor organ offers, collaborating with Organ Procurement Organizations (OPOs), transplant surgeons, operating room teams, and recipients from organ acceptance through OR scheduling and transplantation.
- Oversee and manage kidney paired exchange donor-recipient matching, including organ acceptance, exchange logistics, documentation, and OR organ packaging.
- Review, revise, and maintain living donor policies to ensure regulatory compliance, best practices, and institutional alignment.
- Manages the Living Donor QAPI Dashboard
- Cadence trained with full system access to billing and front desk work queues
Transplant Nurse Coordinator (Pre, Post, Living, Paired Exchange)
Hackensack University Medical Center
04.2017 - Current
Registered Nurse — Transplant/Urology (9 Pavilion East)
Hackensack University Medical Center
01.2012 - 03.2017
Registered Nurse — Medical/Surgical (5 St. John)
Hackensack University Medical Center
01.2010 - 01.2012
Dialysis Nurse
01.2009 - 01.2010
Dialysis Technician
01.2004 - 01.2009
Education
Bachelor of Science in Nursing (BSN), Honors -
The College of Saint Elizabeth
Morristown, NJSkills
- Living donor & paired exchange programs clinical and operational leadership
- Expert level CMS/CoP/OPTN regulatory knowledge
- Regulatory survey preparation and response management
- Clinical-operational workflow design and optimization
- Multidisciplinary team coordination
- Transplant volume growth strategy and capacity planning
Certification
- Certified Clinical Transplant Coordinator (CCTC) - ABTC
- Registered Nurse - State of New Jersey
- ANCC Medical-Surgical Certification
- Basic Life Support (BLS)
- Chemotherapy Certification (Non-Oncology)
Timeline
Lead Kidney Living Donor & Paired Donation Coordinator
Hackensack University Medical Center
06.2025 - Current
Transplant Nurse Coordinator (Pre, Post, Living, Paired Exchange)
Hackensack University Medical Center
04.2017 - Current
Registered Nurse — Transplant/Urology (9 Pavilion East)
Hackensack University Medical Center
01.2012 - 03.2017
Registered Nurse — Medical/Surgical (5 St. John)
Hackensack University Medical Center
01.2010 - 01.2012
Dialysis Nurse
01.2009 - 01.2010
Dialysis Technician
01.2004 - 01.2009
Bachelor of Science in Nursing (BSN), Honors -
The College of Saint Elizabeth
Speaking Engagements/ Professional Organizations
- Managing Complex Living Donor Pairs-Utilizing Informed Consent & Shared Decision-Making, AFDT Living Donor Conference, 2023
- Best Practices for Remote Donation, National Kidney Registry Annual Coordinator Training, 2022
- National Kidney Registry Operations Committee Member 2022-2025