Summary
Overview
Work History
Education
Skills
References
Timeline
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KATHLEEN NELLIS

Evansville,IN

Summary

Highly motivated professional with a proven track record of excelling in both team and independent roles. Excellent communication, organizational, and problem-solving skills for providing customers with best possible service. Dedicated to helping fellow travelers fulfill their "bucket list". Ready to embrace new challenges and contribute to a thriving team.

Overview

7
7
years of professional experience

Work History

Travel Agent/Account Manager

Alaska Shore Tours
Skagway, AK
02.2018 - Current
  • Arranged off-shore excursions for groups, couples, & individuals
  • Quickly learned tour facts & information for 80+ tours to confidently answer customer questions & help them select best excursion.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Managed a diverse portfolio of tour vendor accounts, ensuring timely communication & effective problem resolution.
  • Established new partner relationships to expand tour offerings in state of Alaska
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

E-Services Representative/Wire Specialist

Evansville Teachers Federal Credit Union
Evansville, IN
08.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered over 25 calls per shift to meet fast-paced call center demands.
  • Accepted & accurately processed domestic & international wire transfers.

Office Manager

Above & Beyond Alaska
Juneau, AK
04.2017 - 09.2017
  • Managed all tour reservations via phone, email, social media, & booking software for independent travelers & booking agents.
  • Established efficient workflow processes, performed audits, handled sales transactions & increased revenue.

Education

Bachelor of Science -

BYU-Idaho
Rexburg, ID
12.2014

Skills

  • Professional & friendly
  • Customer service-oriented
  • Strong communication skills
  • Motivated team player
  • Adaptability
  • High volume environments
  • Complaint resolution

References

Michaela Hayden

Tenon Tours

C: 401-741-2785

-

Cristina Robie

Alaska Shore Tours

C: 970-420-5538

-

Caitlin McElhinny

Coldwell Banker Endeavor Realty

C: 541-228-2901



Timeline

E-Services Representative/Wire Specialist

Evansville Teachers Federal Credit Union
08.2020 - Current

Travel Agent/Account Manager

Alaska Shore Tours
02.2018 - Current

Office Manager

Above & Beyond Alaska
04.2017 - 09.2017

Bachelor of Science -

BYU-Idaho

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KATHLEEN NELLIS