Kathleen Nguyen
Summary
Healthcare professional skilled in patient coordination and clinical workflow management, specializing in pediatric dentistry and optometry. Demonstrates technical proficiency alongside compassionate communication to enhance patient experiences and optimize practice efficiency.
Overview
4
4
years of professional experience
Work History
Optometry Assistant (Part-Time)
Family Vision Optometry
San Jose, California
11.2025 - Current
- Technical Pre-testing: Conducted diagnostic pre-testing for patients, showcasing technical proficiency with specialized optometry equipment to ensure accurate assessments.
- Consultative Sales: Assisted patients in selecting frames based on facial structure and personal style, integrating clinical needs to enhance overall customer experience.
- Front-End Operations: Managed patient intake and front desk duties, facilitating seamless administrative workflow and maintaining high data integrity.
Registered Dental Assistant
Los Gatos Pediatric Dentistry
Los Gatos, California
05.2022 - Current
- Workflow Optimization: Managed end-to-end clinical workflows for a high-volume practice, ensuring seamless patient transitions and 100% data accuracy within Dentrix.
- Functioned as internal subject matter expert for Dentrix, Weave, and Engagement, troubleshooting issues and training new staff on digital imaging, charting protocols, and patient communication forms.
- Served as primary contact for patient families, translating complex clinical information into clear treatment plans.
- Applied conflict resolution skills to effectively manage high-stress situations with patients and guardians.
Education
Associate of Science -
Carrington College
San Jose, CARegistered Dental Assistant (RDA) License -
Carrington College
San Jose, CASkills
- Practice management software expertise
- Patient engagement platforms
- Dentrix and Weave proficiency
- Dexis utilization
- Patient conflict resolution
- Clinical procedure knowledge
- Patient care coordination
- Patient education strategies
- Advising patients effectively
- HIPAA compliance awareness
- Compassionate communication skills
- Relationship management techniques
- Customer service excellence
- Attention to detail
- Organizational skills
- Flexibility and adaptability
- Workflow optimization strategies
- Staff training and onboarding
- Microsoft Office Suite proficiency
- Google Workspace familiarity
- Pediatric dentistry knowledge
- Patience under pressure
Core Competencies
Pediatric Dentistry, Optometry Workflows, HIPAA Compliance, Patient Advocacy, Conflict Resolution, Relationship Management, Practice Management Software (PMS), EHR Systems, Patient Engagement Platforms, Pre-testing Equipment, Compassionate Communication, Staff Training, Onboarding, Sales & Style Consultation
Timeline
Optometry Assistant (Part-Time)
Family Vision Optometry
11.2025 - Current
Registered Dental Assistant
Los Gatos Pediatric Dentistry
05.2022 - Current
Associate of Science -
Carrington College
Registered Dental Assistant (RDA) License -
Carrington College