Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
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Seng Lim

Herndon,VA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Junior Specifications/Technical WriterAssistant Manager (Part-Time)Customer Advocacy Generalist (remote)Data Entry ClerkData Assistant

Work Type

Full TimeContract Work

Location Preference

On-SiteRemoteHybrid
Location: Herndon, VAArlington, VAWashington, DCFairfax, VA
Open to relocation: No

Important To Me

Work-life balanceCareer advancementCompany Culture

Summary

Detail-oriented technical writer in construction specifications and post-market surveillance specialist skilled in managing quality improvements in medical devices. Strong analytical capabilities and project management experience facilitate effective communication and problem resolution in various work environments.

Overview

1
1
Certification
17
17
years of professional experience

Work History

Assistant Manager (Part-Time)

Press Liquors
Washington, D.C.
08.2009 - Current
  • Managed in retail sales, restocking, customer support and supervising the establishment.
  • Family-owned business

Junior Specifications/Technical Writer

RDCAIA (Rosa D Cheney AIA)
Arlington, VA
06.2025 - 07.2026
  • Written, proof-read, and edited construction specifications, proposals and other documents.
  • Compiled individual specification sections into project manuals.
  • Assisted with office management and clerical work, senior specifications writers in writing and editing construction specifications through AIA MasterSpec, Specpoint and VisiSpecs in Word Doc.
  • Researched materials and products and manufacturers on the internet and through discussions with manufacturer representatives; compared results and findings.
  • Attended project meetings and assisted in the preparation of meeting notes.

Customer Advocacy Generalist (remote)

Dexcom
San Diego, CA
03.2020 - 01.2023
  • Accomplishing maintenance of medical device quality improvements by receiving, analyzing, processing and reporting product complaints from patients and customers worldwide under little supervision through CRM systems such as Agile and Salesforce platforms.
  • Demonstrated the maintenance, monitoring and commitment of variety of cGMP documentation including complaint processing system, Medical Device Reporting (MDR), corrective action and preventive actions (CAPA), ISO13485 procedures, Regulatory Compliances and submissions, other related quality system records as required and facilitate continuous quality improvements.
  • Reporting issues in accordance with company guidelines and external regulatory requirements to the Food and Drug Administration (FDA), furthermore bringing it to attention during Sprint meetings and plannings.

Data Entry Clerk

Torrey Partners, LLC
San Diego, CA
01.2020 - 02.2020
  • Successfully input and managed large, documented financial bank statements through spreadsheets.
  • Completely organized and filed individual bank statements from checking and saving accounts.

Data Assistant

Bloomberg Industry Group
Arlington, VA
09.2019 - 12.2019
  • Completed adequate, detailed level of data entry, converting and tagging material, checking updates on accuracies of product, reviewing and correcting citations, locating and adding missing source documents for vendor's requirements.
  • Achieved perfections of Photocopying, working with tagged data (xml, sgml, or html), handling large quantities of documents and other administrative tasks assigned.
  • Largest independent publisher company under the tax and accounting, and law firm

Editor/QC/Data Migration Specialist

Cybermedia Technologies
Reston, VA
02.2017 - 10.2018
  • Provided quality control and assurance through Microsoft Office and Suites, 508 Compliances on HTML links, Commercial off the Shelf (COTS) courseware tools edits for Defense Acquisition University (DAU) educational courses while communicating with Subject Matter Experts (SMEs) and validating CRMs to ensure correct document quality and delivery.
  • Successfully created, managed, and edited data migration entry of FEMA courses into Learning Content Management System (LCMS), as well as managing other migration specialists properly.

Staff Writer

The Rival at GMU
Fairfax, VA
01.2016 - 05.2016
  • Authored diverse articles on music, arts, and breaking news, enhancing engagement through social media collaborations.

Education

Bachelor of English - Liberal Arts: Concentration in Cultural Studies, Minor in Film And Media Studies

George Mason University
Fairfax, VA, United States
01-2016

Associate of Liberal Arts - Completion of general studies and elections

Northern Virginia Community College
Annandale, VA, United States
01-2013

Skills

  • Customer relationship management (CRM)
  • Microsoft Office
  • Microsoft 365
  • Patient service efficiency
  • Microsoft Office proficiency
  • Microsoft Suite expertise
  • Excel expertise
  • PowerPoint proficiency
  • Adobe software knowledge
  • Secure CRM knowledge
  • Proficient in SpecPoint
  • Inventory management
  • Knowledge of agile platforms
  • Document management expertise
  • Document management
  • Cloud sharing proficiency
  • Technical writing
  • Regulatory compliance
  • Project management
  • Compliance reporting
  • Attention to detail
  • Time management
  • Decision-making
  • Problem solving
  • Critical thinking
  • Office software skills
  • Conflict resolution
  • CRM management
  • Team building
  • Adaptability
  • Verbal and written communication
  • English communication skills
  • Administrative task proficiency
  • Compliance
  • Problem-solving
  • Compliance
  • Project documentation
  • Document editing

Certification

  • Certificate of Clinical Trials, John Hopkins University, Baltimore, 02/2024 - Certified for data management, quality assurance, advanced operations and design and conduct of clinical trials.
  • Certificate of Salesforce Sales Operations Specialization, Salesforce, Pathstream, 02/24 - Mastered the foundational skills in Salesforce to start a new career including an overview of Sales and CRM fundamentals, managed leads in Salesforce, managed opportunities in Salesforce, effectively leveraged Salesforce data with reports and dashboards in the Sales Cloud, and optimized customer success in the Service Cloud.

Languages

English
Native/ Bilingual
Spanish
Limited

Accomplishments

  • Certificate of Appreciation at Dexcom, Q4 2021 - Awarded for demonstrating highly detailed productivity and hard work to ensure the completion and satisfaction of customer complaints.

Timeline

Junior Specifications/Technical Writer

RDCAIA (Rosa D Cheney AIA)
06.2025 - 07.2026

Customer Advocacy Generalist (remote)

Dexcom
03.2020 - 01.2023

Data Entry Clerk

Torrey Partners, LLC
01.2020 - 02.2020

Data Assistant

Bloomberg Industry Group
09.2019 - 12.2019

Editor/QC/Data Migration Specialist

Cybermedia Technologies
02.2017 - 10.2018

Staff Writer

The Rival at GMU
01.2016 - 05.2016

Assistant Manager (Part-Time)

Press Liquors
08.2009 - Current

Bachelor of English - Liberal Arts: Concentration in Cultural Studies, Minor in Film And Media Studies

George Mason University

Associate of Liberal Arts - Completion of general studies and elections

Northern Virginia Community College

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Seng Lim