Tasha Cantrell
Fort Worth,TX
Summary
Dynamic professional with a proven track record in customer service at Sabre Hospitality Solutions, excelling in conflict resolution and relationship building. Adept at utilizing Microsoft Office to enhance operational efficiency and ensure customer satisfaction. Recognized for effectively de-escalating conflicts and maintaining a positive environment in challenging situations.
Overview
13
13
years of professional experience
Work History
Office Administration Assistant (Part-Time)
Camionetas Lopez LLC
Fort Worth, TX
01.2019 - Current
- Assisted drivers in completing their logbooks accurately and on time.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Maintained an organized filing system of paper documents and electronic files.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
Customer Service Representative
Sabre Hospitality Solutions
Southlake, TX
03.2015 - 11.2018
- Provided accurate information about products and services to customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
Juvenile Detention Officer
Juvenile Justice Center
Granbury, TX
07.2012 - 01.2015
- Intervened during crisis situations involving detainees to de-escalate potential conflicts.
- Adhered to all laws pertaining to the confinement of minors in a detention center.
- Maintained records of individual detainees' progress and behavior while in custody.
- Monitored detainees for compliance with regulations, safety protocols, and behavior standards.
- Patrolled correctional facility to ensure it's clean, secure and maintained.
Education
High School Diploma -
Haltom High School
Haltom City, Texas05-2000
Skills
- Customer service
- Microsoft Office
- Conflict resolution
- Active listening
- Customer relationship management (CRM)
- Relationship building
Timeline
Office Administration Assistant (Part-Time)
Camionetas Lopez LLC
01.2019 - Current
Customer Service Representative
Sabre Hospitality Solutions
03.2015 - 11.2018
Juvenile Detention Officer
Juvenile Justice Center
07.2012 - 01.2015
High School Diploma -
Haltom High School