Kathleen O' Malley
1020 MapleSt Scranton ,PA
Summary
Well-rounded Personal Care Aide with assisting clients with various daily living needs at home. Talented at offering attentive care to patients by managing health needs, helping with personal cae coinciding with day to day operations.
Expert communicator when supporting patients' needs, documenting information, interacting with supervisors and proficient in implimenting trainings
Financial Management and group home management
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable while enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
1
1
Certification
Work History
Home Manager ( September2020 - Present)Direct Support Professional (June 2018-September 2020)
Keystone Community Resources
Scranton PA
09 2020 - Current
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Managed challenging situations with empathy, patience, and effective problem-solving skills leading to positive outcomes for both clients and team members.
- Served as a knowledgeable advocate for clients during interactions with external agencies or service providers ensuring their rights, preferences, and needs were respected.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their wellbeing.
- Facilitated clients'' participation in recreational activities and community events to promote social engagement and inclusion.
- Conducted ongoing assessments of client needs in order to adjust care plans accordingly or bring attention to potential issues requiring further evaluation from healthcare providers.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Resident Assistant
The Pines
Clarks Summit PA
06 2018 - 12 2018
- Enhanced resident quality of life by providing compassionate and attentive care.
- Completed detailed documentation of care provided, contributing to accurate medical records and facilitating seamless communication among staff members.
- Organized recreational activities for residents to promote social engagement and mental stimulation.
- Liaised with external healthcare providers during resident appointments, advocating for optimal patient outcomes through clear communication of resident needs and preferences.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Automotive Customer service
Wyoming Valley Motors
Larksville, PA
09 2001 - 04 2017
- Implemented targeted upselling techniques that contributed to higher average transaction values per interaction.
- Provided support via phone, email, and chat channels, ensuring timely responses to all inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Completed registration paperwork and sales documentation.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Catering Coordinator
Panera Bread
Wilkes Boree
03 2007 - 09 2010
- Enhanced event success by coordinating with clients and understanding their specific catering needs.
- Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
- Enhanced company's reputation by consistently delivering high-quality service and culinary excellence.
- Streamlined catering operations by efficiently managing inventory and food ordering processes.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
Education
High school Diploma - General Studies
Riverside Jr /Sr High school
06.1983
20 Credits - Liberal Arts
Marywood University
09.1984
Skills
- Schedule Management
- Care plan assessment
- State regulations knowledge
- Patient Assessments
- Group Home Management
- Financial Management
- Proficient in implementing trainings
Certification
- PCW - Personal Care Worker
- DCA - Direct Care Aide
Timeline
Home Manager ( September2020 - Present)Direct Support Professional (June 2018-September 2020)
Keystone Community Resources
09 2020 - Current
Resident Assistant
The Pines
06 2018 - 12 2018
Automotive Customer service
Wyoming Valley Motors
09 2001 - 04 2017
Catering Coordinator
Panera Bread
03 2007 - 09 2010
High school Diploma - General Studies
Riverside Jr /Sr High school
20 Credits - Liberal Arts
Marywood University