Kathleen O'Malley

Mays Landing

Summary

Reliable, Creative, Hard Working, and flexible individual with backgrounds in Delivery, Warehouse, Restaurant, and Retail.

years of professional experience

Maplebear Inc.

03.2019 - 07.2025

Fulfill customer orders in a smart and organized manor
Greet customer to assure them that are getting the best experience possible
Communicate with customer if a item is out of stock and give them options for a suitable replacement
Manage and organize items by order (maximum 3 orders at a time)
Bag items by type (cold, boxes, cans, produce frozen) and organize customer bags by order of delivery
Use GPS to assure the correct delivery location given
Deliver bags and items to customers preferred location at home or business
Take a picture for customer and retailer to ensure the order was delivered
Worked fast to meet assigned daily picking quotas.
Followed safety protocols and procedures to minimize workplace accidents.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Interacted with guests in friendly and knowledgeable way.

Famous Daves BBQ

06.2012 - 02.2018

Explained menu items and suggested appropriate options for food allergy concerns.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Resolved customer complaints promptly and professionally to maintain positive reputation.

Oakcrest High School

Mays Landing

06-2010

Maplebear Inc.

03.2019 - 07.2025

Famous Daves BBQ

06.2012 - 02.2018

Oakcrest High School