Kathleen O'Malley
Mays Landing
Summary
Reliable, Creative, Hard Working, and flexible individual with backgrounds in Delivery, Warehouse, Restaurant, and Retail.
Overview
13
13
years of professional experience
Work History
Grocery Picker and Delivery Driver
Maplebear Inc.
03.2019 - 07.2025
- Fulfill customer orders in a smart and organized manor
- Greet customer to assure them that are getting the best experience possible
- Communicate with customer if a item is out of stock and give them options for a suitable replacement
- Manage and organize items by order (maximum 3 orders at a time)
- Bag items by type (cold, boxes, cans, produce frozen) and organize customer bags by order of delivery
- Use GPS to assure the correct delivery location given
- Deliver bags and items to customers preferred location at home or business
- Take a picture for customer and retailer to ensure the order was delivered
- Worked fast to meet assigned daily picking quotas.
- Followed safety protocols and procedures to minimize workplace accidents.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Interacted with guests in friendly and knowledgeable way.
Server and Host
Famous Daves BBQ
06.2012 - 02.2018
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Oakcrest High School
Mays Landing06-2010
Skills
- Order fulfillment
- Proper labeling
- Barcode scanners
- Food safety regulations
- Sanitation practices
- Table resetting
- Team member support
- Hostess support
- POS operation
Timeline
Grocery Picker and Delivery Driver
Maplebear Inc.
03.2019 - 07.2025
Server and Host
Famous Daves BBQ
06.2012 - 02.2018
Oakcrest High School