Kathleen O'Malley
Ripon,United States
Summary
I am detail oriented, dedicated, a hard worker, and I enjoy building long lasting relationships with people.
Professional with strong background in retail management, prepared to lead teams and drive store performance. Skilled in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Supervisor
Fvsbank
Oshkosh
06.2024 - 02.2026
- Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Monitor bank vaults to ensure cash balances are correct.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
- Resolve problems or discrepancies concerning customers' accounts.
- Prepare and verify cashier's checks.
- Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Answer telephones and assist customers with their questions.
- Identify transaction mistakes when debits and credits do not balance.
- Carry out special services for customers, such as ordering bank cards and checks.
- Sort and file deposit slips and checks.
- Order a supply of cash to meet daily needs.
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Count, verify, and post armored car deposits.
- Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
- Prepare work schedules for staff.
- Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
Financial Architect
Verve, a credit union
Fond du Lac
05.2016 - 06.2024
- Perform teller duties as required.
- Compile information about new accounts, enter account information into computers, and file related forms or other documents.
- Answer customers' questions and explain available services, such as deposit accounts, bonds, and securities.
- Inform customers of procedures for applying for services, such as ATM cards, direct deposit of checks, and certificates of deposit.
- Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Refer customers to appropriate bank personnel to meet their financial needs.
- Investigate and correct errors upon customers' request, according to customer and bank records.
- Execute wire transfers of funds.
- Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
- Process loan applications.
- Obtain credit records from reporting agencies.
Senior Caregiver
Michalene's
Ripon
01.2013 - 05.2016
- Supervised daily care routines for multiple clients, ensuring safety and comfort.
- Developed individualized care plans in collaboration with healthcare professionals.
- Trained and mentored junior caregivers on best practices and compliance standards.
- Implemented medication management procedures to enhance client health outcomes.
Education
GED -
Upland High
Upland, CA06-1989
Skills
- Computer knowledge
- Cash handling
- Customer service skills
- Scheduling
- Payroll
- Staff training and development
- Task delegation
- Employee motivation
- Staff meeting leadership
- Security enforcement
- Handling complaints
- Staff coaching and training
- Retail operations
- Team building and motivation
- Critical thinking
Certification
notary public
Languages
English
Full Professional
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Train Travel
- Road Trips
- Outdoor Recreation
- Gardening
Timeline
Retail Supervisor
Fvsbank
06.2024 - 02.2026
Financial Architect
Verve, a credit union
05.2016 - 06.2024
Senior Caregiver
Michalene's
01.2013 - 05.2016
GED -
Upland High