Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Cruz

Woodhaven

Summary

Experienced supervisor with a strong track record of over 10 years in retail and office environments. Professional with strong background in retail management, prepared to lead teams and drive store performance. Skilled in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to changing needs to achieve results. Highly reliable with strategic approach to problem-solving. Known for effective problem resolution and enhancing customer satisfaction. Results-driven retail supervisor with expertise in inventory management and sales enablement. Efficiently handles routine operations and proactively addresses challenges. Proficient in Excel, Microsoft Word, and other relevant software. Currently seeking a position to utilize

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

15
15
years of professional experience

Work History

Retail supervisor

hudson GROUP, INC.
04.2012 - Current
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers
  • Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented
  • Monitored cashiers work and balanced registers to maintain strong financial controls
  • Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products
  • Examined incoming inventory, merchandised shelves, visual merchandising and prevented shrinkage
  • Submitted reports to senior management to aid in business decision-making and planning
  • Assisted in the office with light bookkeeping when needed
  • Counted large amount of cash from previous day AM and PM shift and made bank deposits

Retail Sales Associate

International Shoppes
10.2009 - 04.2012
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, .
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Performed cash, and card to complete customer purchase
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Partnered with high-end labels such as Cartier, Hermes, and Salvatore Ferragamo.

Education

highschool -

Satellite academy
06.2002

Skills

  • Knowledge of Microsoft Office
  • Cash Handling and Reconciliation
  • Visual Merchandising
  • New store setups
  • Customer Service
  • Cycle Counts and Audits
  • Administrative Documentation
  • Delegation and Supervision
  • Computer Proficiency
  • Multitasking Abilities

Timeline

Retail supervisor

hudson GROUP, INC.
04.2012 - Current

Retail Sales Associate

International Shoppes
10.2009 - 04.2012

highschool -

Satellite academy

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Jessica Cruz