Erica Boyd
USAA Insurance
WOODHAVEN
5
years of professional experience
1
Certification
Licensed nursing professional skilled in patient care, medication administration, and health monitoring. Strong focus on team collaboration, ensuring reliable support and adaptability to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments. Prepared to contribute significantly to enhancing patient outcomes and overall healthcare quality.
Work History
Insurance Agent
7 Months- Assisted clients in understanding insurance products and coverage options.
- Processed policy applications and renewals efficiently.
- Conducted thorough risk assessments to determine appropriate coverage levels.
- Collaborated with team members to enhance customer service experiences.
Production Worker
1 Year 11 Months- Operated machinery to assemble vehicle components efficiently and accurately.
- Conducted quality inspections to ensure adherence to production standards.
- Collaborated with team members to maintain optimal workflow and production timelines.
- Assisted in training new employees on safety protocols and operational procedures.
Redemption Specialist
2 Years 3 Months- Coordinated redemption processes to ensure timely and accurate customer account adjustments.
- Analyzed customer inquiries to provide tailored solutions and enhance satisfaction levels.
- Implemented process improvements that streamlined redemption workflows, reducing turnaround times.
- Collaborated with cross-functional teams to resolve complex customer issues related to redemptions.
Education
Licensed Practical Nurse Diploma - Nursing
- Dean's List [1st & 2nd semester, 2025]
- President's List [4th semester 2025]
Skills
Medication administration
Direct patient care
Vital signs monitoring
HIPAA compliance
Physical assessment
Certification
CPR Certification 2025
Timeline
Insurance Agent
USAA Insurance
01.2024 - 08.2024Read More
Production Worker
FCA Chrysler
10.2021 - 09.2023Read More
Redemption Specialist
Credit Acceptance
02.2019 - 05.2021Read More
Professional Skills Institute
Licensed Practical Nurse Diploma from Nursing
Read More