Erica Boyd
WOODHAVEN
Summary
Licensed nursing professional skilled in patient care, medication administration, and health monitoring. Strong focus on team collaboration, ensuring reliable support and adaptability to changing needs. Known for effective communication, problem-solving, and empathy in high-pressure environments. Prepared to contribute significantly to enhancing patient outcomes and overall healthcare quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Agent
USAA Insurance
01.2024 - 08.2024
- Assisted clients in understanding insurance products and coverage options.
- Processed policy applications and renewals efficiently.
- Conducted thorough risk assessments to determine appropriate coverage levels.
- Collaborated with team members to enhance customer service experiences.
Production Worker
FCA Chrysler
10.2021 - 09.2023
- Operated machinery to assemble vehicle components efficiently and accurately.
- Conducted quality inspections to ensure adherence to production standards.
- Collaborated with team members to maintain optimal workflow and production timelines.
- Assisted in training new employees on safety protocols and operational procedures.
Redemption Specialist
Credit Acceptance
02.2019 - 05.2021
- Coordinated redemption processes to ensure timely and accurate customer account adjustments.
- Analyzed customer inquiries to provide tailored solutions and enhance satisfaction levels.
- Implemented process improvements that streamlined redemption workflows, reducing turnaround times.
- Collaborated with cross-functional teams to resolve complex customer issues related to redemptions.
Education
Licensed Practical Nurse Diploma - Nursing
Professional Skills Institute
Maumee, OH09-2025
Skills
- Medication administration
- Direct patient care
- Vital signs monitoring
- HIPAA compliance
- Physical assessment
Certification
CPR Certification 2025
Timeline
Insurance Agent
USAA Insurance
01.2024 - 08.2024
Production Worker
FCA Chrysler
10.2021 - 09.2023
Redemption Specialist
Credit Acceptance
02.2019 - 05.2021
Licensed Practical Nurse Diploma - Nursing
Professional Skills Institute