Tonya Christianson
Fayetteville,NC
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Agent
Globe Life Family Heritage Division
12.2021 - 08.2022
- Delivers exceptional client service through health and disability insurance sales.
- Built strong connections with clients.
- Lays the basis for enduring customer engagement.
- Assembled targeted prospect lists with precision.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Utilized CRM software to manage client relationships.
PCA/Caregiver
Sanford Manor
08.2021 - 12.2021
- Assist residents with daily tasks, changing, bathing, feedings, light housekeeping, cleaning linens and clothing
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded status and duties completed in logbooks for management.
PCA Personal Care Assistant
SLS
06.2016 - 06.2017
- Home management tasks including housekeeping, laundry, shopping and errands
- Assist with medication reminders or refilling prescription at the local pharmacy as specified on plan of care
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Recorded status and duties completed in logbooks for management.
Sales Associate
AMERICAN EAGLE OUTFITTERS
02.2016 - 06.2016
- Greet customers, assists customer on the sales floor, assist customer in the fitting rooms, meet daily sales goals, meet daily credit goals
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Sales Consultant
Abrasives of St.Paul
11.2015 - 02.2016
- Participated in daily morning meetings.
- Provided guidance to new recruits in daily briefings.
- Conducted outbound calls to new customers.
- Developed comprehensive knowledge base on abrasives.
- Enhanced computer proficiency across various software applications.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
- Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
- Contributed to positive work environment by assisting colleagues with problem-solving and skill development.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Educated customers on product and service benefits, explaining features and answering questions.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Sale Consultant
Apple Ford Shakopee
08.2015 - 11.2015
- Met monthly sales quota, volunteered time to promote place of business, responded to timing leads, greeted customers on the showroom floor, made follow up calls to sold and unsold customers
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Answered telephone and email inquiries from potential customers.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Organized and managed test drives for potential buyers to facilitate informed decisionmaking.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Enhanced dealership reputation by delivering outstanding customer service, resolving issues promptly, and addressing concerns professionally.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
- Exceeded monthly sales targets consistently by utilizing effective prospecting techniques such as cold calling and social media outreach.
Sales Consultant
San Antonio Dodge Chrysler Jeep Ram
03.2015 - 06.2015
- Responded to timing leads, greeted customers on the showroom floor, made follow up calls to sold and unsold customers
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Strengthened brand loyalty among existing customers through timely communication about relevant promotions, service reminders, and new product launches.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
- Developed a referral network through satisfied clients and industry connections, generating new leads for the dealership.
- Prepared thorough documentation for each sale transaction including purchase agreements, trade-in evaluations, financing paperwork.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
Security Officer
G4S Secure Solutions
03.2014 - 11.2014
- Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry
- Obtains help by sounding alarms
- Completes reports by recording observations, information, occurrences, and surveillance activities
Housekeeper
Cleaning By Nature
05.2010 - 02.2011
- Responded to timing leads, greeted customers on the showroom floor, made follow up calls to sold and unsold customers
- Conducted comprehensive needs assessments for clients to recommend suitable vehicles based on preferences, budget, and requirements.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Utilized CRM software effectively to track customer interactions, manage leads, and ensure timely follow-up on inquiries.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Maintained detailed knowledge of vehicle inventory, enabling efficient matching of client needs with available options.
- Strengthened brand loyalty among existing customers through timely communication about relevant promotions, service reminders, and new product launches.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
- Developed a referral network through satisfied clients and industry connections, generating new leads for the dealership.
- Prepared thorough documentation for each sale transaction including purchase agreements, trade-in evaluations, financing paperwork.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Completed registration paperwork and sales documentation.
- Prepared purchased vehicles and completed final delivery checks.
- Responded to customer enquiries via telephone and email.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
Education
High school or equivalent -
Bachelor Of Business Science - Business
University of Phoenix
Tempe, AZSkills
- Multi-tasking
- Problem solving
- Fast learner
- Positive attitude
- Cheerful and energetic
- Approachable
- Strong work ethic
- Detail-oriented
- Integrity
- Safety management
- Reporting skills
- Caregiving
- Cleaning Experience
- Security
- Surveillance
- Home Care
- Customer Service
- Retail Sales
- Laundry
- Cooking
- Mentoring
- Loss Prevention
- Food Preparation
- Meal Preparation
- Communication Skills
- Flexibility
- Team Work
- Reliability
- Senior Care
- Medication Administration
- Cash Handling
- Alzheimer's Care
- Critical thinking
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Driver's license
- Insurance License
Additionalinformation - References
- Aric Asuncion, Supervisor, SLS, (612) 916-4609
- Kait Rundquest, Manager, American Eagle Outfitters, (952) 261-3151
- Paul Talbot, Manager, Apple Ford Shakopee, (952) 240-4284
Timeline
Insurance Agent
Globe Life Family Heritage Division
12.2021 - 08.2022
PCA/Caregiver
Sanford Manor
08.2021 - 12.2021
PCA Personal Care Assistant
SLS
06.2016 - 06.2017
Sales Associate
AMERICAN EAGLE OUTFITTERS
02.2016 - 06.2016
Sales Consultant
Abrasives of St.Paul
11.2015 - 02.2016
Sale Consultant
Apple Ford Shakopee
08.2015 - 11.2015
Sales Consultant
San Antonio Dodge Chrysler Jeep Ram
03.2015 - 06.2015
Security Officer
G4S Secure Solutions
03.2014 - 11.2014
Housekeeper
Cleaning By Nature
05.2010 - 02.2011
High school or equivalent -
Bachelor Of Business Science - Business
University of Phoenix
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