Denise Bollenbacher
Naples,FL
Summary
Dedicated insurance agent with expertise in customer follow-up and tailored insurance solutions. Proven ability to educate clients on complex policies, enhancing customer satisfaction and driving sales growth.
Overview
8
8
years of professional experience
Work History
Insurance Agent
Self Employed Writer
Dublin, GA
08.2020 - Current
- Advise the importance of whole life policies, search companies based on health and age that best fits the clients needs.
- Advise clients regarding various Medicare Advantage plans that best suits their health situation. File for assistance based on income and educate the various options so they can make an educated decision and understand the plan they choose.
- Offer a Hospital Indemnity plan that covers insurance copays for hospital stays, emergency room visits, ambulance copays, outpatient procedures and cancer policies.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Analyzed customer needs and provided best options, upselling products and services.
- Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Followed up with customers to check on changing needs and propose new offerings.
- Wrote policies, finalized documents and filed paperwork.
- Educated and counseled clients about insurance coverage differences and results of decisions to persuasively sell maximum coverage within budget.
- Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
- Evaluated customer desires and budgetary constraints to pick best policies.
Licensed Practical Nurse
Navicent Health Baldwin
Milledgeville, GA
02.2018 - 03.2020
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered patient and family questions to educate on optimal treatment procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Interviewed patients to obtain medical history.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
- Applied interventions to progress patients toward wellness and address maintenance of wellness.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Used sterile techniques to prepare patients for procedures.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
- Observed strict confidentiality and safeguarded all patient-related information.
- Inserted, cared for and removed patients' catheters and monitored fluid output.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Assisted physicians with examinations and patient scans during diagnostic processes.
- Observed, charted and reported developments in patient health condition in a 30-bed medical/surgical unit of the hospital.
- Directed implementation of improved patient care and documentation methods and procedures to achieve quality objectives.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Managed intravenous medication to stabilize patient heart and blood pressure.
Licensed Practical Nurse
Bolingreen Health & Rehabilitation
Macon, GA
09.2017 - 02.2018
- Collected and documented vital signs to track current patient conditions.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Communicated concerns regarding patients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered patient and family questions to educate on optimal treatment procedures.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
- Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Interviewed patients to obtain medical history.
- Administered prescribed medications or started intravenous fluids, noting times and amounts on patient charts.
- Promoted culture of safety for patients and employees through proper identification, reporting documentation and prevention.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Addressed patient care needs, collected vitals, dressed wounds and managed catheters.
- Cared for patients' acute and chronic wounds by changing dressings and applying medicated compounds.
- Observed strict confidentiality and safeguarded all patient-related information.
- Worked with registered nurses to deliver comprehensive, high-quality care to [Type] patients.
- Inserted, cared for and removed patients' catheters and monitored fluid output.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Monitored infection control procedures to verify facility-wide health and safety.
Education
License Practical Nurse - Nursing
Heart of Ga Technical College
Dublin, GA09.1993
High School Diploma -
West Laurens High School
Dublin, GA06.1977
None - Core Curriculum Prior To Nursing
Middle Georgia College Dublin
Dublin, GASkills
- Policy adjustment knowledge
- Customer follow-up
- Insurance sales strategy
- Cross-selling and upselling
- Multi-Tasking and Prioritization
- Patient Triaging
- Specimen Collection
- Call Answering and Assistance
- Nursing Intervention Evaluations
- Patient Observation
- Wound Dressing
- Vital Signs Recording
- Procedure Explanation
- Medication Administration
- Team Building
- Performance Monitoring
- Equipment Inspection
- Patient Positioning and Transporting
- Patient Charting
- Conditions Reporting
- Work Planning and Coordination
- Care Planning and Modifications
- Intravenous Medications
- Equipment Assembly
- Examination and Test Preparation
- Regulatory Requirements
- Licensed Practical Nurse
- Caring for Wounds
- Empathetic and Compassionate
- Documenting Incidents
- Counting Narcotics
- Educating Families
- Assisting Physicians
- Healthcare Platforms
- Samples Collection
- Needs Assessment
Timeline
Insurance Agent
Self Employed Writer
08.2020 - Current
Licensed Practical Nurse
Navicent Health Baldwin
02.2018 - 03.2020
Licensed Practical Nurse
Bolingreen Health & Rehabilitation
09.2017 - 02.2018
License Practical Nurse - Nursing
Heart of Ga Technical College
High School Diploma -
West Laurens High School
None - Core Curriculum Prior To Nursing
Middle Georgia College Dublin
Similar Profiles
Shannon KelleyShannon Kelley
Author and Screenwriter at Self Employed WriterAuthor and Screenwriter at Self Employed Writer
Tierra JacksonTierra Jackson
Author at Self Employed WriterAuthor at Self Employed Writer
Keri DorseyKeri Dorsey
Writer at Self Employed WriterWriter at Self Employed Writer
Jake TownsendJake Townsend
Freelance Writer at Self Employed WriterFreelance Writer at Self Employed Writer
Jeannette NorvillusJeannette Norvillus
CNA at Solaris HealthCare ImperialCNA at Solaris HealthCare Imperial