VANESA ESPARZA
Noble,OK
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Agent
Farmer's Insurance
Tecumseh , Oklahoma
2024.04 - Current
- Assessed customer risk levels and recommended appropriate coverage options.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Maintained accurate records of all insurance transactions using computer software systems.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Processed payments received from clients promptly according to established procedures.
Customer Service Support Representative
Concentrix
Noble , OK
2023.09 - 2024.03
- Provide inbound customer support using a call flow guide
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
Sales Associate
Harbor Freight Tools
Oklahoma City , OK
2023.03 - 2023.09
- Basic understanding of sales principles and customer service practices
- Knowledge of customer and market dynamics and requirements
- Solid communication and interpersonal skills
- Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
- Ability to work as part of a team and take initiative independent of direct supervision
Police
United States Army
Fort Riley , KS
2012.11 - 2022.08
- Maintain good order and discipline
- Crime prevention
- Law enforcement patrols
- Interview witnesses, victims and suspects in investigations
- Crime scene security and processing
Education
Diploma - General Studies
Ulysses High School
Ulysses, KS05.2009
Associate of Arts - Business Administration, Criminal Justice Administration
American InterContinental University Online
Hoffman Estates, ILSkills
- Microsoft Word
- PowerPoint
- Excel
- Detail-Oriented
- Ability to make quick decisions
- Ability to interact well with people
- Incoming Call Management
- Policy Renewals
- Client Relations
- Leads Prospecting
- Lead Development
- Customer Service
- Account Management
- Client Retention
- CRM Software
- Customer follow-up
- Insurance sales strategy
- Policy writing
- New Client Acquisition
- Policy adjustment knowledge
- Policy Knowledge
- Risk Mitigation
- Client Account Management
Additionalinformation - Achievements
- Army Achievement Medal (2)
- Army Good Conduct Medal (2)
- National Defense Service Medal
- Global War on Terrorism Medal
- Global War on Terrorism Expeditionary Medal
- Non-Commissioned Officer Professional Development Ribbon
- Army Service Ribbon
- Certificate of Achievement
- Driver's Mechanical Badge
Certification
- Licensed Agent in the State of Oklahoma
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Insurance Agent
Farmer's Insurance
2024.04 - Current
Customer Service Support Representative
Concentrix
2023.09 - 2024.03
Sales Associate
Harbor Freight Tools
2023.03 - 2023.09
Police
United States Army
2012.11 - 2022.08
Diploma - General Studies
Ulysses High School
Associate of Arts - Business Administration, Criminal Justice Administration
American InterContinental University Online
- Licensed Agent in the State of Oklahoma
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