Steph Madera
Woodhaven
Summary
Dynamic customer service professional with a proven track record at Exclusive, excelling in problem solving and active listening. Skilled in data entry and heavy lifting. I consistently enhance customer service satisfaction and streamlined service processes, ensuring timely and efficient operations. Committed to maintaining safety, and compliance in all work environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Exclusive
04.2022 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high call volumes while maintaining quality service standards.
- Trained new team members on customer service protocols and best practices.
- Responded to customer requests for products, services, and company information.
Delivery Driver
Cunninghamenterprises
09.2022 - 04.2024
- Delivered packages efficiently while adhering to safety protocols and traffic regulations.
- Navigated routes using GPS technology to optimize delivery times and reduce fuel costs.
- Maintained accurate records of deliveries, ensuring documentation met company standards.
- Assisted in training new drivers on best practices for route management and customer service.
Laborer
Maderas Home Improvement
01.2019 - 08.2022
- Operated various hand and power tools to complete home improvement projects efficiently.
- Assisted in inventory management, ensuring timely availability of materials for ongoing tasks.
- Collaborated with team members to maintain a safe and organized work environment.
- Conducted quality checks on finished products to ensure adherence to company standards.
Education
EAP Certificate -
MIAT Institute of Techology / HVAC
Canton, MI01-2021
High School Diploma -
Lincoln Park High School
Lincoln Park, MI06-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Heavy Lifting
- Loading and unloading
- Worksite Safety
- Forlift Operation
Timeline
Delivery Driver
Cunninghamenterprises
09.2022 - 04.2024
Customer Service Representative
Exclusive
04.2022 - Current
Laborer
Maderas Home Improvement
01.2019 - 08.2022
EAP Certificate -
MIAT Institute of Techology / HVAC
High School Diploma -
Lincoln Park High School