Microsoft Office
KATHLEEN ORLOWSKI
Naperville,IL
Summary
Dynamic Business Analyst, Project Manager, and Digital Product Specialist with extensive experience in product management, project leadership, and cross-functional collaboration. Proven expertise in digital product development, IT liaison work, QA/UAT management, and CRM systems, supported by a strong background in process improvement and customer service program development. Recognized for a results-driven approach and meticulous attention to detail, consistently delivering technical projects from inception to completion while aligning with organizational goals. Committed to fostering collaborative team environments and adept at adapting to evolving project requirements to drive success.
Overview
29
29
years of professional experience
2
2
Certifications
Work History
Sr. Technical Project Manager / Business Analyst
Blue Book Services
06.1997 - Current
- Managed project timelines and deliverables for multiple technical initiatives, supporting over 5,000 clients annually.
- Coordinated cross-functional teams, resulting in a 20% increase in project delivery speed through improved communication.
- Applied a voice-of-customer lens to gather and relay feedback for continuous improvement.
- Helped generate ~$1M in advertising sales in 2025.
- Assisted mobile app testing and development.
- Facilitated regular meetings to review progress, identify issues, and plan next steps, maintaining 98% on-time project completion rate.
- Maintained comprehensive project documentation to ensure clarity and compliance.
- Owned issue root cause analysis and managed triage between feature enhancements, system bugs, and user education.
- Supported setup, configuration, and QA of technical models for enterprise solutions.
- Prepared concise write-ups of confirmed bugs and feature requests for development teams, accelerating product improvement.
- Created BBOS tutorial videos; supported multiple website releases.
- Led ongoing CRM redesign efforts for future enhancements.
- Promoted to Project Manager 2010
- Promoted to Electronic Solutions Administrator 2003
- Promoted to Electronic Services Manager 1998
- Initially hired as Sales Representative in 1997
Education
BBA - Marketing
Benedictine University
Lisle, IL05.1997
Skills
- Intermediate/Advanced MS Suite
- VLOOKUP & Pivot Tables
- Project & Product Management
- QA/UAT Testing & Test Script Development
- CRM Systems & Website Content Management
- Software development life cycle (Waterfall, Agile, Stage Gate)
- Data Analysis
- Google Analytics basics
- Digital Advertising Operations & Reporting
- Scope management
- Integration management
- Schedule management
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Reliability
- WordPress
Certification
- Certified Associate in Project Management (CAPM)®
- ITIL® 4 Foundation Certificate in IT Service Management
- Generative AI courses (Intro, Prompt Engineering, Design Fundamentals, Foundation Models/Platforms)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureWork from home optionPaid time offSoftware
WordPress
Robly
Google Analytics fundamentals
Persona
Pipeline
CRM (Sage & custom)
NetSuite
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sr. Technical Project Manager / Business Analyst
Blue Book Services
06.1997 - Current
BBA - Marketing
Benedictine University