Kathleen Pfau
Bolton Landing,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Well-qualified Job Title with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Accomplished Real Estate Agent skilled at evaluating and marketing investment properties through large scale open houses. Expertly analyzes comparable property, short sale and foreclosure statistics to realize clients' best possible financial return. Well-developed network of real estate professionals, mortgage lenders and inspectors. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Real Estate Agent
Premier Properties Of Lake George
2017.07 - Current
- Performed home evaluations and developed competitive market analysis for individual homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Collaborated with stakeholders to complete property sales and purchases.
- Maintained connections with clients to encourage repeat business and referrals.
- Reviewed market research data and changed sales plans accordingly.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Coordinated appointments to show tenants and buyers prospective homes.
- Advertised client properties through websites, social media, and real estate guides.
- Communicated with clients to understand property needs and preferences.
- Negotiated, facilitated, and managed real estate transactions.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Presented purchase offers to sellers for consideration.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Prepared and presented contracts and other legal documents to clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Generated leads for sales and rental properties through cold calls and referrals.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Reviewed and executed confidential documents, contracts and disclosures.
Board President
Bolton Central School District
2013.07 - Current
- Helped record, compile, summarize and analyze data.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Communicated business performance, forecasts and strategies to investors and shareholders.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Researched and prepared semi-annual equipment and inventory reports as well as annual legislative reports, translating complex data for audiences.
- Developed innovative approaches to problem-solving, leveraging resources and driving results.
- Chaired shareholder meetings, disseminating information, and fielded questions.
- Devised and presented business plans and forecasts to board of directors.
- Cultivated company-wide culture of innovation and collaboration.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Oversaw business-wide changes to modernize procedures and organization.
- Created succession plans to provide continuity of operations during leadership transitions.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Represented organization at industry conferences and events.
- Provided recommendations on board of directors on group's effectiveness, actions, and future plans.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Formulated and executed strategic initiatives to improve product offerings.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Led organization in setting goals and strategies.
- Directed technological improvements, reducing waste and business bottlenecks.
- Established and maintained risk management system to identify and minimize potential risks.
- Oversaw restructuring of financial systems, resulting in increased profitability and operational output.
- Compiled and analyzed metrics for detailed reporting and informed business planning.
- Contributed to values, goals and strategic vision of organization.
- Negotiated and resolved conflicts between stakeholders.
Travel Consultant
Self Employed Services
1996.08 - Current
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
- Collected, handled and documented payments for travel services and associated feels.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Developed promotional materials for travel packages to market hot destinations.
- Updated and maintained customer databases to increase customer retention.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Collaborated with colleagues to create and promote special travel packages.
- Generated reports on travel trends and customer feedback to inform business goals.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Followed up with customers to increase customer service with travel plans.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Organized trips for individual, family and business travelers.
Inn Keeper
Limerock Inn
1993.06 - 2008.05
- Increased customer service ratings through personable service.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
- Provided services efficiently and with high level of accuracy.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Provided exceptional service and assistance to guests upon check-in.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Prepared monthly resort audits for review.
- Developed and implemented marketing strategies to promote hotel services.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Created and managed accurate occupancy forecasts and budgets.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Fostered safe lodging environment with reliable and effective security services.
- Implemented successful strategies to increase customer satisfaction.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Evaluated and promptly resolved lodging facility operational issues.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Assisted with development and distribution of marketing materials for facility.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
Master Of Real Estate Development - Real Estate
Pace University
New York, NY07.2017
B.A. - Economics And International Relations
Simmons College
Boston, MA05.1988
Skills
- Lead Follow-Up
- Escrow Management
- Financial Planning
- Purchase Contracts
- Payment Collection
- Digital Marketing
- Lender Relations
- Promote Properties
- Mortgage Facilitation
- Negotiation
- State Real Estate Law
- Negotiate Sales
- Leasing and Sales
- CMA Software Knowledge
- Financial Eligibility Analysis
- Income Tax Professional
- Green Designation
- Marketing and Advertising
- House Showings
- New Project Development
- Home Evaluations
- Closing Sales
- Mobile Devices and Laptop Computers
- Prepare Purchase Offers
- Property Rights
- Homeowners Insurance Knowledge
- Microsoft Dynamics
- Recruiting Clients
- Commercial Real Estate
- Appraisal Procedures
- Advise Clients
- Real Estate Development
- Commission Sales
- Virtual Tour Creation
- Investment Property Expertise
- Market Research Data Entry
- Rental Listings Research
- Strong Organizational Skills
- Property Improvements
- Microsoft Office
- Property Photography
- Home Tours
- Online Platforms
- Real Estate Industry Understanding
- Providing Feedback
- Open House Preparation
- Lease Drafting
- Work Well Independently
- Loan Preparations
- CRM Tracking
- Exterior Surveying
- Financial Advisory
- MLS Updating
- Coordinate Closings
- Property Management
- Marketing Strategy Development
- Contract Negotiation
- Excellent Teamwork
- Financing Requirements
- Database Management
- Legal Requirements
- Expert Closer
- Print Media
- Active State Name] Real Estate License
- Tax Certiorari
- Staff Management
- Interior Staging
- Database Maintenance
- GIS Software
- Property Assessments
- Administrative Support
- Intuit QuickBooks Expertise
- Business Development
- Networking and Business Development
- Presenting
- Property Showing
- Meeting Arrangements
- Construction Loan Financing
- Accounting and Bookkeeping
- CRM Software Use
- Client Needs Assessment
- Solicit Listings
- Property Tours
- Buying Trends
- Experienced Entrepreneur
- Mortgaging
- Contracting
- Sales Dedication
Languages
French
Professional Working
Italian
Limited Working
Timeline
Real Estate Agent
Premier Properties Of Lake George
2017.07 - Current
Board President
Bolton Central School District
2013.07 - Current
Travel Consultant
Self Employed Services
1996.08 - Current
Inn Keeper
Limerock Inn
1993.06 - 2008.05
Master Of Real Estate Development - Real Estate
Pace University
B.A. - Economics And International Relations
Simmons College
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