Kathleen Philbin
Parlin,NJ
Summary
Professional with strong background in customer support, ready to excel in this role. Proven ability to address customer needs effectively and maintain high satisfaction levels. Skilled in conflict resolution, communication, and problem-solving. Known for consistent collaboration and adaptability, ensuring team success and meeting changing demands. Dynamic Engineering Technician with a proven track record at PSE&G, excelling in project management and relationship building. Promoting workflow efficiency and ensuring client satisfaction through effective communication and problem-solving. Strong focus on team collaboration and adaptability to shifting project requirements. Reliable and results-driven, with solid foundation in technical analysis and operational efficiency.
Professional with
Overview
28
28
years of professional experience
Work History
Engineering Technician
PSE&G
06.2021 - Current
- Consistently met high-quality standards for all completed work while adhering to established timelines, ensuring client satisfaction with final results.
- Contributed to a safe working environment through strict adherence to safety protocols, guidelines, and regulations.
- Collaborated closely with construction in accomplishing timeline and deadlines in accordance with project requirements by providing valuable input from a technician''s perspective.
- Showcased strong attention to detail in supporting engineering distribution projects.
- Streamlined workflow within the team through effective communication and collaboration with engineers, construction department, customers and management.
- Reviewed technical drawings developed by CAD technicians and drafters to address construction difficulties to avoid delays to the customer.
Apprentice/Engineering Technician
PSE&G
02.2000 - 06.2021
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Communicated closely with customers to ensure satisfaction with the finished product.
- Adhered to company policies, procedures, and safety guidelines during daily work activities, including, but not limited to utilization of all personal protective equipment.
- Provided engineering design and project ownership on various high profile projects and programs, including overhead and underground circuit relocations, upgrades and 3rd party relocations.
- Responsible for overseeing investigations into voltage complaints, circuit regulation and resolution of customer inquiries.
- Cultivated strong relationships with team members and supervisors, fostering a positive work environment.
- Assisted in training new team members on company procedures, policies, and technical skills necessary for their roles as Engineering Technicians.
- Developed strong relationships with construction and supply/storeroom to ensure timely delivery of materials needed for engineering projects.
Transportation Dispatcher
Integrity Express
03.1997 - 02.2000
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Developed strong relationships with clients through proactive communication and problem-solving support.
- Managed time to ensure on-time delivery through close communication with drivers and customers.
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Supported company growth initiatives by successfully managing an increased volume of shipments without sacrificing service quality or efficiency.
Education
No Degree - Recreation/Physical Education
County College of Morris
Randolph Township, NJSkills
- Emergency Responder
- Deadline Management
- Strong Communicator
- Relationship Building
- Problem Solving
- Project Management
- Root Cause Analysis
- SAP
- SharePoint
- Computer-aided design
- Excellent communication techniques
- Electrical systems
Timeline
Engineering Technician
PSE&G
06.2021 - Current
Apprentice/Engineering Technician
PSE&G
02.2000 - 06.2021
Transportation Dispatcher
Integrity Express
03.1997 - 02.2000
No Degree - Recreation/Physical Education
County College of Morris
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