Kathleen Ponsegrau
Port Arthur,Texas
Summary
Resourceful Front Desk Manager known for high productivity and efficient task completion. Specialize in customer service management, conflict resolution, and administrative support. Excel in communication, teamwork, and adaptability, ensuring smooth front desk operations and superior guest satisfaction. Looking for a team I can join from home and branch out in my experience.
Overview
47
47
years of professional experience
Work History
Front Desk Manager
Baymont by Wyndham Motel
Port Arthur, Texas
01.2017 - 11.2024
- Respond promptly to customers complaints within set timeframe parameters set by the organization's policies
- Ensured front desk operations ran smoothly and efficently by maintaining a neat work area and monitoring inventory levels
- Train and supervised new front desk staff members, providing guidance and coaching as needed
- Greet and welcome visitors in a professional manner while managing multiple tasks simultaneously
- Provide a high level of customer service to all clients
- Manage incoming calls, directing them to appropiate staff members or taking detailed messages as necessary
- Make reservations for guest calling in to stay at Baymont by Wyndham
Front Desk Manager
Studio 6 Extended Stay
Port Arthur, Texas
06.2016 - 12.2021
- Assisted with training new staff members on front desk procedures and policies.
- Produced thorough, accurate and timely reports of project activities.
- Balanced hotel accounts at end of each shift.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
Process Safety Department
Chevron Phillips Chemical Company
Baytown, Texas
06.1977 - 02.2016
- Ensured compliance with environmental, health, and safety regulations in all process engineering activities.
- Assessed the effectiveness of current controls used in hazardous material handling operations.
- Provided certification services, testing, and verification for many clients per year.
- Performed incident investigations to determine root cause and corrective actions.
Education
Port Arthur College
Skills
- Goal oriented
- Call handling
- Phone etiquette
- Guest experiences
- Guest accommodations
- Front office staff
- Talented leader
- Outstanding communication skills
- Hotel marketing
Timeline
Front Desk Manager
Baymont by Wyndham Motel
01.2017 - 11.2024
Front Desk Manager
Studio 6 Extended Stay
06.2016 - 12.2021
Process Safety Department
Chevron Phillips Chemical Company
06.1977 - 02.2016
Port Arthur College