Kathleen Pope
Demopolis,AL
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and streamlining checkout processes at Bed& Bath. Skilled in problem-solving and active listening, adept at driving sales and improving service delivery. Achieved a significant increase in customer satisfaction scores through effective complaint handling and customer relations.
Overview
2023
2023
years of professional experience
Work History
Customer Service Representative
Christmas Tree Lot
Assistant customer support sales associate
Customer Service Representative
Bed& Bath
10.2021 - 10.2022
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Responded to customer requests for products, services, and company information.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
International Business Economics - General Office Services
East Side High
06.1982
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Complaint Handling
- Customer satisfaction measurement
- Appointment Scheduling
- Sales expertise
Additional Information
Customer service answering telephone
Timeline
Customer Service Representative
Bed& Bath
10.2021 - 10.2022
Customer Service Representative
Christmas Tree Lot
International Business Economics - General Office Services
East Side High
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