Kathleen Quinn
Management
Morton,Pa
Summary
Results-oriented professional with experience in accelerated growth, building customer rapport and solid team player. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Dedicated and personable with extensive experience in managing operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Team Lead/Fullfillment
Target
Springfield, PA
08.2018 - 09.2022
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed team workload to reach targets for specific tasks.
- Managed team in fast paced, demanding, timed goals with very high success rate.
- Worked with customer service to handle escalated customer issues.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
Owner/Manager
Living
Morton, Pa
01.2018 - Current
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Controlled large budgets, collaborating with other departments to eliminate redundancies.
- Introduced new methods, practices and systems to reduce turnaround time.
- Worked with Real Estate agents and home owners to stage homes in anticipation of being placed on the market.
- Managed staff of 10-20 including scheduling, payroll and training.
Front Of House Manager
Plate Restaurant
Ardmore, pa
01.2015 - 02.2017
- Hired skilled personnel to handle challenges and obligations of business
- Prepared staff work schedules and assigned specific duties.
- Performed cash handling activities and secured nightly bank deposits.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Identified problems, made decisions, and interpreted results based on quantitative techniques
- Demonstrated long-term view for improving and preserving enterprise
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Woodfinishing Manager
Paul Downs Cabinetmakers
03.1999 - 07.2009
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
- Counseled and disciplined employees, driving performance improvement
- Analyzed and resolved quality and customer service issues, recommending system improvements.
Education
Associate of Arts - Architecture
Harcum College
Bryn Mawr, PA 08.1998 - 05.2002
Skills
Strategic PlanningEmployee Motivation and PerformanceInventory OptimizationDepartmental CoordinationSolution InnovationThrive Under Pressure
Operations management
Relationship building
Client Service
Employee Development
Process improvements
New employee training
Service management
Staff Management
Timeline
Assistant Team Lead/Fullfillment
Target
08.2018 - 09.2022
Owner/Manager
Living
01.2018 - Current
Front Of House Manager
Plate Restaurant
01.2015 - 02.2017
Woodfinishing Manager
Paul Downs Cabinetmakers
03.1999 - 07.2009
Associate of Arts - Architecture
Harcum College
08.1998 - 05.2002