Kathleen Quinn
Management
Morton,Pa
Summary
Results-oriented professional with experience in accelerated growth, building customer rapport and solid team player. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals. Dedicated and personable with extensive experience in managing operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Team Lead/Fullfillment
Target
Springfield, PA
08.2018 - 09.2022
- Developed process improvements and offered actionable solutions to correct recurring issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Managed team workload to reach targets for specific tasks.
- Managed team in fast paced, demanding, timed goals with very high success rate.
- Worked with customer service to handle escalated customer issues.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
Owner/Manager
Living
Morton, Pa
01.2018 - Current
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Controlled large budgets, collaborating with other departments to eliminate redundancies.
- Introduced new methods, practices and systems to reduce turnaround time.
- Worked with Real Estate agents and home owners to stage homes in anticipation of being placed on the market.
- Managed staff of 10-20 including scheduling, payroll and training.
Front Of House Manager
Plate Restaurant
Ardmore, pa
01.2015 - 02.2017
- Hired skilled personnel to handle challenges and obligations of business
- Prepared staff work schedules and assigned specific duties.
- Performed cash handling activities and secured nightly bank deposits.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Identified problems, made decisions, and interpreted results based on quantitative techniques
- Demonstrated long-term view for improving and preserving enterprise
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Woodfinishing Manager
Paul Downs Cabinetmakers
03.1999 - 07.2009
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
- Counseled and disciplined employees, driving performance improvement
- Analyzed and resolved quality and customer service issues, recommending system improvements.
Education
Associate of Arts - Architecture
Harcum College
Bryn Mawr, PA 08.1998 - 05.2002
Skills
Strategic Planningundefined
Timeline
Assistant Team Lead/Fullfillment
Target
08.2018 - 09.2022
Owner/Manager
Living
01.2018 - Current
Front Of House Manager
Plate Restaurant
01.2015 - 02.2017
Woodfinishing Manager
Paul Downs Cabinetmakers
03.1999 - 07.2009
Associate of Arts - Architecture
Harcum College
08.1998 - 05.2002
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