Kathleen Quinn

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
• Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
• Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
• Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

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• Developed process improvements and offered actionable solutions to correct recurring issues.
• Mentored and guided employees to foster proper completion of assigned duties.
• Built strong relationships with customers through positive attitude and attentive response.
• Managed team workload to reach targets for specific tasks.
• Managed team in fast paced, demanding, timed goals with very high success rate.
• Worked with customer service to handle escalated customer issues.
• Delegated daily tasks, addressed employee questions and resolved scheduling issues.
• Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.

• Hired skilled personnel to handle challenges and obligations of business
• Prepared staff work schedules and assigned specific duties.
• Performed cash handling activities and secured nightly bank deposits.
• Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
• Identified problems, made decisions, and interpreted results based on quantitative techniques
• Demonstrated long-term view for improving and preserving enterprise
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

• Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
• Monitored schedule of project deliverables and analyses for on-time delivery and accurate results
• Counseled and disciplined employees, driving performance improvement
• Analyzed and resolved quality and customer service issues, recommending system improvements.