Kathleen Reese
Tacoma,WA
Summary
Dependable customer service with extensive experience in front desk supervision, imaging processes, and childcare. Adept at maintaining operational standards and enhancing guest experiences through effective staff training and conflict resolution. Strong ability to manage records and ensure compliance with regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lunch/Recess Supervisor
Tacoma School District 10
Tacoma , WA
02.2026 - Current
- Supervised recess activities, ensuring student safety and appropriate behavior.
- Monitored student behavior, resolving conflicts and encouraging positive interactions.
- Enforced school policies, fostering a safe and respectful environment.
- Provided support to students in need, fostering a caring community spirit.
Imaging Clerk
CommonSpirit Health
Tacoma, WA
11.2025 - Current
- Processed patient imaging requests efficiently and accurately.
- Collaborated with medical staff to retrieve and manage patient records, ensuring timely access to critical information.
- Verified physician orders for accuracy prior to scheduling appointments or tests, reducing potential errors.
- Coordinated appointment scheduling through electronic health record systems, optimizing patient flow and resource allocation.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of all patient records.
Front Desk Supervisor
Hollander Hospitality
Tacoma, WA
07.2021 - Current
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Resolved guest complaints with tact and diplomacy, reinforcing positive hotel brand image and guest satisfaction.
- Managed group reservations, ensuring seamless check-in experiences for large parties and corporate events.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Trained new staff on procedures and compliance requirements, enhancing team readiness and service quality.
- Collected room deposits, fees, and payments.
- Audit: Conduct daily audits for guest folios, room charges, and transactions. Reconciled financial reports, Distributed daily revenue and occupancy reports.
- Monitored front office operations to ensure adherence to account procedures.
Grocery Cashier
Safeway
Tacoma, WA
09.2019 - 07.2021
- Facilitated customer purchases by efficiently moving heavy items, collecting payments, and bagging items.
- Pleasantly greeted customers and provided prompt and courteous service at all times.
- Supported customers with price checks and locating requested items to enhance shopping experience.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Maintained cleanliness by regularly sanitizing equipment, tools, and work surfaces for customer safety.
- Presented, rotated and date-checked products to maintain company freshness standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to 'first in, first out' rule.
- Removed trash, swept and mopped floors for professional appearance.
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
Childcare Provider
In-Home
Tacoma, WA
03.2015 - 10.2019
- Cultivated relationships with families through regular updates on child progress, enhancing trust and engagement.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Upheld sanitation protocols to maintain clean facilities, fostering a healthy environment for children's growth.
- Monitored child safety through vigilant supervision, consistently maintaining proper ratios during activities.
Education
Certificate - Massage Therapist/Spa Specialist
Everest College
Tacoma, WA08-2011
High School Diploma -
Puyallup High School
Puyallup, WASkills
- Guest relations
- Customer service-focused
- Reservations management
- Time management
- Scheduling and planning
- Staff supervision
- Staff training and development
- Department operations
- Administrative skills
- Problem-solving skills
- Cash control
- Patient record management
- Electronic health records
- Exceptional attendance
Certification
- Certified CPR/First Aid/AED
Timeline
Lunch/Recess Supervisor
Tacoma School District 10
02.2026 - Current
Imaging Clerk
CommonSpirit Health
11.2025 - Current
Front Desk Supervisor
Hollander Hospitality
07.2021 - Current
Grocery Cashier
Safeway
09.2019 - 07.2021
Childcare Provider
In-Home
03.2015 - 10.2019
Certificate - Massage Therapist/Spa Specialist
Everest College
High School Diploma -
Puyallup High School