KATHLEEN REISS
Santa Fe,TX
Summary
I am seeking a part time position to complement my expansive retail and management career. I retired August of 2022, I have enjoyed my months of retirement and am now ready to be a part of a team
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Manager
Chico's FAS
08.2016 - 08.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Event Coordinator
Haak Vineyards and Winery
06.2008 - 10.2015
Education
Business Msnagement
University of Houston
Houston, TXHigh school diploma -
G.C. Scarborough
Houston, TX05.1975
Skills
- Customer service
- Basic math
- Recruiting
- Payroll
- Retail Management
- Event Planning
- Store Management Experience
- Loss Prevention
- Profit & Loss
- Merchandising
- Supervising Experience
- Cash Handling
- Sales
- Human Resources
- Interviewing
- Time Management
- Retail Sales
- Management
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Outstanding communication skills
- Inventory management
- Store merchandising
- Retail inventory management
- Recruitment and hiring
- Employee training
- Leadership development
- Store displays
- Work Planning and Prioritization
- Documentation and reporting
- Retail sales techniques
- Merchandise planning
- Special events
- Customer feedback analysis
Certification
Driver's License, 039979939, 09/01/20, 09/01/28
Assessments
- Sales skills, Proficient, 04/01/23
- Influencing and negotiating with customers, Proficient, 04/01/23
- Inside sales, Proficient, 04/01/23
- Customer focus & orientation, Proficient, 04/01/23
Accomplishments
Created and managed Wine Club successfully generated additional sales income to winery and patrons relationship with winery.
Managed all public and private events efficiently. Increased private event bookings.
Timeline
Store Manager
Chico's FAS
08.2016 - 08.2022
Event Coordinator
Haak Vineyards and Winery
06.2008 - 10.2015
High school diploma -
G.C. Scarborough
Business Msnagement
University of Houston
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