Kathleen Reiter

• Conducted target market research to discover customer needs and analyze competitor trends.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Managed day-to-day business operations.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Data Entry

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Updated account information to maintain customer records.
• Reinforced established quality control standards and followed procedures for optimal customer interactions.
• Took payment information and other pertinent information such as addresses and phone numbers to pay invoice.
• Maintained and managed customer files and databases.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Data Entry

Worked from Home

• Managed daily data entry and kept clerical information accurate and up-to-date.
• Utilized office management software to record and track customer information.
• Created and maintained detailed records of all office activities.
• Input data into spreadsheets and databases.
• Assisted with onboarding of new employees.
• Data Entry

• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Handled confidential and sensitive information with discretion and tact.
• Answered high volume of phone calls and email inquiries.
• Data Entry