Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kathleen Rodriguez

Canoga Park,CA

Summary

Results-driven professional with strong analytical, communication, and teamwork skills, adept at quickly adapting to new environments and challenges. Committed to contributing to team success while continuously developing professional expertise. A positive attitude and dedication to lifelong learning foster a proactive approach to personal and organizational growth. Prepared to leverage skills and enthusiasm in a dynamic work setting.

Overview

8
8
years of professional experience

Work History

Selling & Support Captain

Macy's
Northridge, CA
09.2025 - 03.2026
  • Analyzed market trends and tailored sales strategies to drive significant revenue increases.
  • Evaluated sales trends and data to pinpoint areas for enhancement, facilitating the creation of focused action plans.
  • Established and nurtured strategic partnerships with about 10 vendors to facilitate on-time delivery of merchandise.
  • Crafted eye-catching product displays that effectively captured customer attention and contributed to sales improvement.

At Your Service Captain

Macy's
Northridge, CA
08.2019 - 04.2024
  • Oversaw and facilitated training for 50 employees, emphasizing key strategies to boost team productivity.
  • Investigated and resolved customer inquiries efficiently, ensuring consistent delivery of superior service.
  • Directed daily operations and coordinated team activities in the absence of the manager, fostering a productive work environment.
  • Engaged with cross-functional teams to streamline processes for timely order fulfillment and uphold shipment accuracy.

Fulfillment Specialist

Macy's
Northridge, CA
08.2018 - 08.2019
  • Coordinated all aspects of daily warehouse functions, focusing on receiving 6 trucks per week, picking/packing over 200 units/day, and shipping processes.
  • Executed regular cycle counts and audits to maintain precise inventory records.
  • Directed comprehensive audits to maintain accurate stock counts, applying subject matter expertise in inventory control procedures.
  • Employed advanced analytics to detect patterns in order fulfillment, offering strategic insights for process optimization.

Education

Master of Business Administration - Supply Chain Management

Anderson University
Remote
03-2026

Bachelor's degree - Business Law

California State University
Northridge, CA
05-2024

Associate's degree - Business Administration

Los Angeles Pierce College
Winnetka, CA
06-2020

Skills

  • Team collaboration enhancement
  • Friendly, positive attitude
  • Dependable and responsible
  • Calm under pressure
  • Organization and time management
  • Problem-solving
  • Collaborative learning support
  • Mental health support

Languages

Bilingual
Spanish - Intermediate

Timeline

Selling & Support Captain

Macy's
09.2025 - 03.2026

At Your Service Captain

Macy's
08.2019 - 04.2024

Fulfillment Specialist

Macy's
08.2018 - 08.2019

Bachelor's degree - Business Law

California State University

Associate's degree - Business Administration

Los Angeles Pierce College

Master of Business Administration - Supply Chain Management

Anderson University