Anthony Jimenez
Fresno,CA
Summary
Dynamic hospitality management professional with over 10 years of experience optimizing customer service operations and driving business success. Demonstrated expertise in managing complex operations and leading high-performing teams to achieve exceptional service standards. Adept at strategic planning, team development, and enhancing customer experiences, with strong proficiency in payroll, human resources management, and administrative functions. Committed to fostering a culture of excellence and continuous improvement within the organization.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Banquet Captain
Casa Del Rio By Wedgewood Weddings
Fresno, CA
12.2025 - Current
- Supervised banquet staff to ensure seamless event execution and exceptional guest experiences.
- Coordinated logistics for multiple events, optimizing setup and breakdown processes.
- Trained new employees on service standards, enhancing team performance and efficiency.
- Managed inventory of supplies, ensuring availability for upcoming events while minimizing waste.
- Implemented quality control measures to maintain high service standards during events.
- Led pre-event briefings to align team objectives and clarify roles for optimal event delivery.
Hotel Manager
American Cruise Lines
Guilford, CT
09.2023 - 04.2025
- Manage hotel and restaurant operations, overseeing daily functions and delivering exceptional guest experiences, resulting in guest satisfaction ratings. Oversee payroll processes, achieving accuracy and compliance with company policies and industry regulations, ensuring timely and error-free payroll. Lead HR functions, including recruitment, training, and employee relations, and reduction in turnover and fostering a positive and productive work environment. Conduct regular safety audits and drills, improving preparedness and achieving compliance with industry safety standards. Develop and execute strategic plans to enhance operational efficiency, leading to improvement in operational costs. Coordinate with various departments to streamline operational flow, resolving issues promptly to avoid service disruptions. Oversee crew orientation, training programs, and adherence to uniform standards, increasing team performance. Implement efficient inventory management practices, reducing waste by 15% and improving cost-effectiveness.
Assistant Hotel Manager
American Cruise Lines
Guilford, CT
09.2023 - 09.2023
- Supervised the Housekeeping Manager and Guest Service Coordinator, upholding company standards and guest satisfaction. Held officers and crew accountable to American Cruise Lines' standards, fostering a culture of excellence. Monitored strict compliance with the company's Operations Manual, service standards, and procedures for consistent service delivery. Managed bar operations and maintained wine/liquor inventory, safeguarding quality, availability, and regulatory compliance.
Restaurant Manager
American Cruise Lines
Guilford, CT
03.2023 - 09.2023
- Supervised daily restaurant and room service operations, delivering seamless and efficient service while meeting guest expectations. Managed dining stewards' schedules, approved overtime, and optimized staffing levels to align with operational needs and peak times. Collaborated with the Executive Chef on meal service planning and execution, maintaining top-quality food and consistent presentation.
Supervisor-bakery Department
Whole Foods
Fresno, CA
12.2021 - 09.2022
- Supervised daily bakery department operations, upholding adherence to company standards, policies, and procedures. Managed and developed a team of bakery staff by providing training, scheduling, and conducting performance evaluations to promote optimal productivity. Implemented and enforced health and safety standards, achieving full compliance with local and federal regulations.
Grocery Order Writer
Whole Foods
Fresno, CA
12.2020 - 11.2021
- Created and maintained accurate orders, guaranteeing optimal inventory levels, and product availability. Conducted regular inventory checks and reconciled discrepancies, maintaining accurate stock records. Collaborated with vendors and suppliers to negotiate prices, confirm delivery schedules, and resolve any issues efficiently.
Human Resources Assistant
Gotile Inc.
Fresno, CA
11.2018 - 11.2020
- Managed daily scheduling for project teams, optimizing resource allocation and adhering to project timelines. Processed bi-weekly payroll for all employees, maintaining accuracy and compliance with organizational policies and legal requirements. Performed on-site evaluations to gather data and prepare accurate job site estimates, including labor, materials, and equipment costs.
Shift Lead & Barista Trainer
Starbucks
Fresno, CA
07.2014 - 10.2018
- Utilized positive reinforcement and coaching techniques to improve partner performance, boosting overall team effectiveness. Strictly followed operational policies and procedures, including health codes, maintaining a safe and compliant work environment. Monitored and managed inventory to maintain product availability while minimizing waste.
Education
High School Diploma -
El Camino Real Charter High School
Skills
- Team leadership
- Strategic development
- Team collaboration enhancement
- Conflict Resolution
- Financial planning
- Project Management
- Effective communication
- Decision Making
- Performance Management
- Process Improvement
Certification
- First Aid Certification
- Food Handler Certification
- CPR Certification
- TWIC Card
LANGUAGES
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Banquet Captain
Casa Del Rio By Wedgewood Weddings
12.2025 - Current
Hotel Manager
American Cruise Lines
09.2023 - 04.2025
Assistant Hotel Manager
American Cruise Lines
09.2023 - 09.2023
Restaurant Manager
American Cruise Lines
03.2023 - 09.2023
Supervisor-bakery Department
Whole Foods
12.2021 - 09.2022
Grocery Order Writer
Whole Foods
12.2020 - 11.2021
Human Resources Assistant
Gotile Inc.
11.2018 - 11.2020
Shift Lead & Barista Trainer
Starbucks
07.2014 - 10.2018
High School Diploma -
El Camino Real Charter High School