ZACHARY BERTSCH
Mountlake Terrace,Washington
Summary
Professional hospitality leader prepared for role that demands high standards and results-driven management. Proven ability to organize and execute seamless events, ensuring guest satisfaction and operational efficiency. Valued for collaborative efforts and flexibility in adapting to changing event needs, while showcasing strong communication and organizational skills.
Overview
9
9
years of professional experience
Work History
Banquet Captain
The Westin Seattle
12.2023 - Current
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Banquet Setup Supervisor
Tulalip Resort Casino
11.2019 - 06.2023
- Delegated tasks to staff members to maximize production under tight deadlines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Utilized problem-solving skills when faced with unexpected challenges during setups, resulting in minimal delays or disruptions.
Banquet Server
Tulalip Resort Casino
08.2016 - 06.2023
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Efficiently resolved guest complaints using excellent problem-solving skills resulting in satisfied customers who continued attending future events at the venue.
Banquet Houseman
Tulalip Resort Casino
05.2016 - 06.2023
- Communicated professionally with coworkers, supervisors, and clients to ensure smooth operations throughout each event.
- Coordinated effectively with catering staff for accurate food placement and timely service during events.
Education
School For The Entrepreneur
Skills
- Team leadership
- Client relationship management
- Quality control
- Beverage preparation
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Service coordination
- Inventory management
- Team player
- Operations reporting
- Beverage management
Timeline
Banquet Captain
The Westin Seattle
12.2023 - Current
Banquet Setup Supervisor
Tulalip Resort Casino
11.2019 - 06.2023
Banquet Server
Tulalip Resort Casino
08.2016 - 06.2023
Banquet Houseman
Tulalip Resort Casino
05.2016 - 06.2023
School For The Entrepreneur
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