Summary
Overview
Work History
Education
Skills
Timeline
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Natalia Jordan

Denver,United States

Summary

Committed and hardworking manager with years of experience directing customer service and food service.

Interested in literature, and community spaces where literature is shared.

Well-rounded leader with talent for supervising employees and running a shift smoothly. Swift problem solver with quick and effective solutions to wide array of issues.

Thrives in a fast-paced environment where opportunities to learn new skills are ever-present.

Overview

6
6
years of professional experience

Work History

Banquet Captain

The Curtis Hotel
Denver, Colorado
01.2023 - Current
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.

Shift Leader

Sweetgreen
Denver, CO
06.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Directed training and retraining of employees to boost performance and enhance business results.

Banquet Captain/Server

Denver Athletic Club
Denver, CO
08.2018 - 03.2020
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supervised and mentored kitchen and serving staff.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Directed and managed banquet functions for events.
  • Coordinated weddings, reunions, and corporate meetings throughout banquet and conference spaces.

Facility Operations Team Member-Campus Recreation

Metropolitan State University Of Denver
Denver, CO
08.2018 - 02.2020
  • Reported building issues to building management to reduce safety concerns.
  • Secured records and storage to comply with filing and indexing procedures.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Bachelor of Arts - English

Metropolitan State University of Denver
Denver, CO
06.2024

Skills

  • Fast-paced
  • Conflict Resolution
  • Customer Service Management
  • Team Leadership
  • Team Oriented
  • Strong verbal communication
  • Self-motivated
  • CPR certified

Timeline

Banquet Captain

The Curtis Hotel
01.2023 - Current

Shift Leader

Sweetgreen
06.2020 - Current

Banquet Captain/Server

Denver Athletic Club
08.2018 - 03.2020

Facility Operations Team Member-Campus Recreation

Metropolitan State University Of Denver
08.2018 - 02.2020

Bachelor of Arts - English

Metropolitan State University of Denver

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Natalia Jordan