Your Name
Waxahachie,TX
Summary
Effectively manage personnel and business operations to handle demanding banquet needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Banquet Captain
SMB
Dallas, TX
06.2020 - 03.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Organized and oversaw food service training to educate employees on resetting tables
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
Customer Service Associate
SMB
Dallas, TX
08.2019 - 03.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Banquet Server/Bartender
SMB
Dallas, TX
10.2018 - 03.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Use proper De-escalation methods when a customer has a complaint or concern with the service.
Education
Associate Of Business Administration - Business
Navarro College
Corsicana, TXHigh School Diploma -
Waxahachie High School
Waxahachie, TX05.2022
Skills
- Adaptable
- Critical Thinking
- Reading Comprehension
- Fast paced
- Information management
- Broad skill set
- Guest Satisfaction
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
Timeline
Banquet Captain
SMB
06.2020 - 03.2023
Customer Service Associate
SMB
08.2019 - 03.2023
Banquet Server/Bartender
SMB
10.2018 - 03.2023
Associate Of Business Administration - Business
Navarro College
High School Diploma -
Waxahachie High School