Ronald Brown
Charleston
Summary
Event banquet captain with 9 years of experience in executing events of various scales, consistently meeting deadlines and budget constraints. Skilled in problem identification and conflict resolution, ensuring high levels of client satisfaction and attendee engagement. Proven track record in managing events ranging from intimate gatherings to large corporate conferences.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Banquet Captain
Hyatt Hotel Historic District
Charleston
01.2025 - Current
- Supervised banquet staff to uphold service excellence and compliance with standards.
- Coordinated event setups, guaranteeing timely organization and preparation of venues.
- Managed inventory of supplies to maintain optimal levels for efficient operations.
- Conducted pre-shift meetings with staff to clarify daily events and expectations.
- Reconciled daily transactions, balanced cash registers, and deposited earnings at bank.
- Scheduled banquet personnel including servers, bartenders, and dishwashers.
- Attended weekly BEO meetings to align on upcoming events.
- Ordered banquet inventory to ensure adequate supply availability.
Gourmet to Go + Event Manager
Salthouse Catering
Charleston
12.2024 - 01.2025
- Served as primary contact person responsible for responding to inquiries about events.
- Resolved any issues that arose during the course of an event in a timely manner.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Organized banquet staff to ensure efficient service of guests.
- Maintained inventory of banquet equipment such as china, flatware, glassware.
- Resolved customer complaints promptly while maintaining a professional demeanor.
Banquet Captain
Charleston Place Hotel
Charleston
12.2020 - 11.2023
- Delegated tasks to staff members to maximize production under tight deadlines
- Provided exceptional service to guests by immediately addressing needs and requests
- Liaised with catering department about event changes and implemented requested adjustments
- Oversaw timeliness and quality of food delivery at high-volume events
- Supervised and mentored kitchen and serving staff
- Demonstrated ability to effectively lead and manage banquet staff of up to 20 people
- Monitored banquet staff performance to ensure service standards were met
- Resolved customer complaints and issues in a professional and efficient manner
- Successfully executed numerous weddings every weekend
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Presented food and beverages on buffet tables and drink stations to meet contract specifications and level of event formality
- Monitored dietary restrictions and served guests with special needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
- Maintained event cleanliness during service by promptly clearing dishes after each course.
Banquet Captain
Francis Marion Hotel Charleston
Charleston
12.2020 - 12.2020
- Delegated tasks to staff members to maximize production under tight deadlines
- Provided exceptional service to guests by immediately addressing needs and requests
- Liaised with catering department about event changes and implemented requested adjustments
- Oversaw timeliness and quality of food delivery at high-volume events
- Demonstrated ability to effectively lead and manage banquet staff of up to 20 people
- Monitored banquet staff performance to ensure service standards were met
- Resolved customer complaints and issues in a professional and efficient manner
- Successfully executed numerous weddings every weekend
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Monitored dietary restrictions and served guests with special needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
Banquet Server/Captain
Hilton Kingston Plantaion Myrtle Beach
Myrtle Beach
12.2014 - 12.2019
- Over 3 years of experience as a Banquet Server in a fast-paced environment
- Skilled in setting up and breaking down tables and buffets for a variety of banquet events
- Knowledgeable in food safety and sanitation regulations.
Banquet Server
Marriott Grand Dunes Myrtle Beach
Myrtle Beach
12.2010 - 01.2015
- Over 3 years of experience as a Banquet Server in a fast-paced environment
- Skilled in setting up and breaking down tables and buffets for a variety of banquet events
- Knowledgeable in food safety and sanitation regulations.
Education
Sports Science -
HGTC at Myrtle Beach
01.2013
Diploma -
Myrtle Beach High School
01.2008
Skills
- Problem-solving aptitude
- Organizational skills
- Records management
- Team collaboration
- Event coordination
- Order accuracy
- Time management
- Customer service
- Staff leadership
Personal Information
Title: Banquet Captain
Certification
I have successfully completed several courses at the Hospitality Academy in Explore Charleston in the spring of 2024. The program provided valuable insights into various aspects of the hospitality industry, and I am excited to share my achievements with you.
Here are the courses I have completed:
1 Sales & Marketing: This course delved into effective sales strategies, customer acquisition, and marketing techniques specific to the hospitality sector.
2 Front Desk Operations: I gained practical knowledge about managing front desk operations, guest check-in/check-out procedures, and handling guest inquiries.
3 Customer Service Excellence: The course emphasized the importance of exceptional customer service in creating memorable guest experiences.
4 Emerging Leaders Series Meetings: As part of this series, I participated in discussions on leadership development, team management, and industry trends.
5 Sales & Service Skills for Event, Meeting, and Convention Services Managers: This course equipped me with the skills needed to excel in event planning, coordination, and client services.
I appreciated the opportunity to learn and grow through these courses, and I am confident that the knowledge gained will contribute to my success in the hospitality field.
Timeline
Banquet Captain
Hyatt Hotel Historic District
01.2025 - Current
Gourmet to Go + Event Manager
Salthouse Catering
12.2024 - 01.2025
Banquet Captain
Francis Marion Hotel Charleston
12.2020 - 12.2020
Banquet Captain
Charleston Place Hotel
12.2020 - 11.2023
Banquet Server/Captain
Hilton Kingston Plantaion Myrtle Beach
12.2014 - 12.2019
Banquet Server
Marriott Grand Dunes Myrtle Beach
12.2010 - 01.2015
Sports Science -
HGTC at Myrtle Beach
Diploma -
Myrtle Beach High School