NAOMI RAMIREZ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Experienced with handling customer interactions, build strong guest relationships and operational efficiency. I am a diligent Banquet Captain ready leverage 15+ years of superior industry performance. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Banquet Captain
Rancho Valencia Resort and Spa
06.2013 - Current
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Banquet Captain
Catamaran Resort & Spa
06.2024 - Current
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
Education
Associate of Arts - Child Development
Southwestern College
Chula Vista, CA05-2006
Skills
- Expert in Word and Excel, experienced in SalesForce
- Skillful in Sales and Catering
- Experienced in Lightspeed, Ivy and Opera
- Expert in Public Speaking
- Team management and development
- Dependable and Responsible
- Flexible and Adaptable
- Attention to Detail
- Staff leadership and Collaboration
- Friendly, Positive Attitude
Certification
- Wedding Planning Certified in 2023
- Customer Service Specialist
Timeline
Banquet Captain
Catamaran Resort & Spa
06.2024 - Current
Banquet Captain
Rancho Valencia Resort and Spa
06.2013 - Current
- Wedding Planning Certified in 2023
- Customer Service Specialist
Associate of Arts - Child Development
Southwestern College
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