Brandon Duncan
Food and Beverage Supervisor
Black Jack,MO
Summary
Dynamic professional with a prideful and ambitious mindset. Eager to contribute value to a warehouse or customer service team focused on quality and hard work. Committed to safety and cleanliness in workplace. Dedicated to learning new skills and accepting new tasks of increased responsibility. Have over four years of production and customer service experience.
Overview
6
6
years of professional experience
Work History
Banquet Captain
Bellerive Country Club
Town And Country, MO
05.2021 - 02.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Orchestrated positive customer experiences by overseeing every area of banquets operations.
- Limited portion sizes and used garnishes to control food costs.
- Integrated service and team management strategies to boost business profits.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Directed and managed banquet functions for 200-person event.
- Trained new staff to maintain adequate coverage for successful operations.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Liaised with catering department about event changes and implemented requested adjustments.
- Provided exceptional service to guests by immediately addressing needs and requests.
Server
Ces & Judy's Catering
St Louis, MO
03.2020 - Current
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset 25 tables per shift, working efficiently to keep dining room and work areas clean.
- Checked identification to enforce age regulations for alcoholic beverages.
- Prepared beverages and filled food orders for customers.
- Restocked ice, condiments and snacks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Checked ID cards and verified bar guests were of legal age.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Waited on up to 10 customers at table and bar area.
- Checked dining area supplies, including linens and wrapped silverware, and replenished low stock.
- Transported dirty utensils, dishes and trays to kitchen to support efficient cleaning.
- Delivered food to customers at bar and tables.
- Greeted customers and answered any questions.
- Assisted wait staff with timely food delivery and guest requests.
Temp Worker
Bluecrew
St Louis, MO
01.2019 - Current
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Bussed and reset 50 tables per shift, working efficiently to keep dining room and work areas clean.
- Served needs of more than 100 customers in busy event environment.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Restocked ice, condiments and snacks.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Temp Worker
Labor Ready
Florissant, MO
06.2015 - Current
- Sanitized and cleaned various equipment and surface to insure a clean and sanitary work environment
- Familiar with production and assembly line work
- Cleaned up construction worked sites making sure of a clean and safe work environment
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Restocked salad bar and buffet for lunch and dinner service
Mechanic Machine/Forklift Operator
Nature's Bakery
Hazelwood, MO
07.2016 - 08.2019
- Maintained functional production line and increased productivity by 20%
- Maintain quality product by perform qualities checks
- Kept machines operable and running
- Kept records and filled out paper on status of machines
- Prevented waste when transferring materials between transport containers and processing equipment
- Mixed Dough and Jam
- Prepared Mixers pallets with proper ingredients
- Worked in team environment to maintain high levels of productivity
- Boosted team efficiency by moving materials with forklifts, cranes and other equipment
- Changed out forklift batteries and connected batteries to battery charger
- Completed daily forklift safety checklists
- Handled multiple tasks simultaneously to maximize work efficiency
- Moved pallets of merchandise using forklifts and electric pallets jacks
- Inspected items for damage and performed temperature and quality checks
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting
- Coordinated team member movements based on current needs, avoiding safety concerns or delays
- Troubleshot and diagnosed mechanical issues, completed basic repairs and conducted preventive maintenance actions to keep equipment functional
- Operated all loaders, pallet Jacks and other machinery equipment safely and efficiently to prevent damage to items and avoid injuries
- Reported damage to racks, faulty equipment and other safety hazards to proper department for remediation
- Trained and Mentored new hires, resulting in stronger staff development and increased productivity
Receiving Associate
Macy's Mid Rivers Mall
St Peters, MO
08.2016 - 12.2016
- Managed over 100 customers per shift
- Unloading goods and items from truck, sorting and organizing them having them ready for sell floor or stock rooms in timely manner.
- Providing customer support as floor associate and assisting them as needed.
- Working at cashier's desk and assisting customers with checkout, returns, exchanges, etc.
- Staying knowledgeable and up-to-date on store's daily sales, deals, store layout, etc.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Education
Associate Degree - Graphic Communications/Fine Arts
St. Louis Community College, Pershall Rd
05.2025
High School Diploma -
Hazelwood Central High School
Florissant, MO12.2011
Skills
- Team player
- Cashier
- Customer service
- Customer support
- Functional
- Organizing
- Sales
- Sorting
- Spreadsheets
- Word processing
- Documentation
- Job Trainer
- Flexible schedule
- Lifts up to 75 pounds
- General laborer
- Heavy industrial equipment
- Equipment maintenance
- Material packaging
- Materials handling
- Packing and scanning
- Warehouse operations
- Machine Operator
- Forklift operator
- Dough and Jam Mixer
- Pre-Scaler
- Quality Control
- Optimizing efficiency
- Assembly line experience
- Safe driver
- Efficient data entry
- Shipping and receiving expert
- Safety standards and protocols
- Order picking and processing
- Certified in forklift operation
- Inventory staging
- OSHA-trained
- HAACP certified
- Hazardous Materials Endorsements
- Logging paperwork
- Shipping and receiving
- Heavy equipment operations
References
*References upon request
Timeline
Banquet Captain
Bellerive Country Club
05.2021 - 02.2022
Server
Ces & Judy's Catering
03.2020 - Current
Temp Worker
Bluecrew
01.2019 - Current
Receiving Associate
Macy's Mid Rivers Mall
08.2016 - 12.2016
Mechanic Machine/Forklift Operator
Nature's Bakery
07.2016 - 08.2019
Temp Worker
Labor Ready
06.2015 - Current
Associate Degree - Graphic Communications/Fine Arts
St. Louis Community College, Pershall Rd
High School Diploma -
Hazelwood Central High School
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