Aura Duran
Jacksonville,FL
Summary
Offers positive and professional communication skills. Understands importance of delivering food quickly, getting orders correct and quickly handling problems.
Energetic and upbeat with flexible schedule. Highly-motivated employee with desire to take on new challenges.Strong work ethic, adaptability, and exceptional interpersonal skills.
Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Banquet Captain
Xclusive Staffing
Jacksonville, FL
03.2021 - Current
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
- Organized banquet staff to ensure efficient service of guests.
- Provided guidance and direction to banquet staff regarding setup, meal service, clean-up.
- Responded quickly to any unexpected changes or issues that arose during an event.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Trained new employees on proper sanitation practices, customer service etiquette.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Inspected banquet areas before each event to ensure they met standards of cleanliness.
- Monitored guest satisfaction levels throughout event duration.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Banquet Server
Xclusive Staffing
Jacksonville, FL
01.2018 - 03.2021
- Experienced with Marriott hotels, Ritz Carlton, Omni Hotels and Renaissance World Golf Village.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Portioned, plated and garnished menu items to meet company standards.
- Set up stations for serving meals according to established guidelines.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Changed table settings between courses as necessary.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
Education
Bachelor of Science - Psychology
URU
Venezuela08.2014
Skills
- Staff Leadership
- Team Collaboration
- Customer Service
- Team Leadership
- Positive Attitude
- Professional Communication
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Banquet Captain
Xclusive Staffing
03.2021 - Current
Banquet Server
Xclusive Staffing
01.2018 - 03.2021
Bachelor of Science - Psychology
URU
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