Justin Rodriguez
San Antonio
Summary
Dynamic Banquet Captain with a proven track record at Chart House, excelling in team management and guest relations. Enhanced service excellence through effective staff training and streamlined workflows, resulting in improved event satisfaction. Skilled in inventory management and committed to delivering exceptional experiences while maintaining high food safety standards.
Overview
6
6
years of professional experience
Work History
Banquet Captain
Chart House @ The Towers of the Americas
10.2021 - Current
- Supervised event setups, ensuring optimal layout and adherence to client specifications.
- Coordinated with kitchen staff to guarantee timely food service during events.
- Trained new team members on service standards and operational procedures.
- Managed guest interactions, addressing inquiries and resolving issues promptly.
- Monitored inventory levels, facilitating supply orders for upcoming events.
- Implemented quality control measures to maintain service excellence throughout functions.
- Led post-event debriefs, identifying areas for improvement in service delivery.
- Developed efficient workflows that enhanced team productivity during high-volume events.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
Bartender
Plaza Hotel San Antonio
12.2025 - 05.2026
- Assisted kitchen staff in coordinating food and drink pairings effectively.
- Supported new bartenders with menu items, equipment usage, and service best practices.
- Applied time-saving techniques to streamline workflow during busy hours.
- Created signature cocktails that boosted customer satisfaction and encouraged repeat business.
- Handled cash management duties responsibly to maintain accurate shift accounting.
- Served high customer volumes during special events, nights, and weekends.
Bartender
St Anthony Hotel
05.2020 - 2021
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Assisted in managing inventory levels, tracking supplies, and placing orders as needed.
- Provided exceptional customer service by engaging with guests and addressing inquiries promptly.
Education
Associate of Arts - Business Accountancy
St Phillip’s CC
San Antonio, TX05.2005
High School Diploma -
Judson High School
Converse, TX05.2000
Skills
- Team management
- Banquet setup
- Team member development
- Staff leadership
- Staff supervision
- Staff management
- Exceptional leadership
- Employee development
- Food safety
- Food safety and sanitation
- Guest relations
- Inventory management
- Portion control
- Table setting expertise
- Menu planning
- Profit assessment
- Revenue assessment
Languages
Spanish
Limited Working
Timeline
Bartender
Plaza Hotel San Antonio
12.2025 - 05.2026
Banquet Captain
Chart House @ The Towers of the Americas
10.2021 - Current
Bartender
St Anthony Hotel
05.2020 - 2021
Associate of Arts - Business Accountancy
St Phillip’s CC
High School Diploma -
Judson High School