Kathleen Runkel
San Francisco,CA
Summary
Friendly and reliable Certified Esthetician with advanced training in various facials, waxing, lash lifts, brow laminations, and tinting.
Overview
7
7
years of professional experience
Work History
Esthetician
Cocoon Day Spa SOMA
06.2021 - Current
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, dermaplaning, oxygen, and LED therapy.
- Performed lash lifts, brow laminations, and tinting servies on clients
- Performed body services including but not limited to edermologie, sudatonic body wraps, and LED body wraps
- Performed facial and full body waxing
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Recommended retail products for at-home use.
Wax Specialist
European Wax Center
01.2019 - 03.2020
- Speed waxing with hard wax (Brazilian in 15mins, full leg in 30 mins, etc.)
- Built up to a 65%+ client retention rate
- Knowledge of EWC product line and recommending products to guests based on their skincare needs
- Tailoring waxing techniques and experience to what each client needs
- Fostered a comfortable atmosphere for clients by engaging in friendly conversation while respecting personal boundaries.
Front desk
Project Zen
10.2017 - 12.2018
- Handling all booking, cancelling, rescheduling of clients with Booker software
- Answering phones and tending to any client issues or complaints
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
- Performed sales of both treatment packages and retail products
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
Education
Esthetician License -
California Board of Barbering and Cosmetology
07.2018
Graduated with diploma -
Notre Dame High School Belmont
01.2016
Skills
- Hard working
- Problem solving skills
- Punctual
- Speed waxing
- Dermaplaning proficiency
- HydraFacials
- Skincare product knowledge
- Extractions and pore cleansing
- Customized skincare plans
- Spa retail sales
- Eyebrow shaping and tinting
- California licensed esthetician
Timeline
Esthetician
Cocoon Day Spa SOMA
06.2021 - Current
Wax Specialist
European Wax Center
01.2019 - 03.2020
Front desk
Project Zen
10.2017 - 12.2018
Esthetician License -
California Board of Barbering and Cosmetology
Graduated with diploma -
Notre Dame High School Belmont