Kathleen Rushford
Tyler
Summary
Experienced case manager specializing in care coordination and patient assessment. Proven track record of creating tailored care plans that enhance treatment effectiveness. Effective communicator, building strong relationships with patients and healthcare professionals.
Overview
17
17
years of professional experience
Work History
Case Manager
Christus Homecare
Tyler
12.2025 - Current
- Coordinated patient care plans with healthcare teams and families to enhance treatment effectiveness.
- Performed assessments to determine patient needs and service requirements.
- Facilitated communication between patients, families, and healthcare providers.
- Assisted in the development of individualized treatment strategies for patients.
- Monitored patient compliance with prescribed care plans and services.
- Delivered emotional support and resources to patients and families, fostering a trusting relationship during treatment.
- Documented patient interactions and care progress to ensure accurate records and continuity of care.
Triage Hospice Nurse
Intellitrage
Brentwood
01.2024 - 12.2025
- Assessed patient needs through comprehensive triage evaluations.
- Answered incoming patient calls, gathered history and symptoms to assess medical complaints.
- Educated patients on symptoms and treatment options to enhance understanding and compliance.
- Documented patient information accurately in electronic health records.
- Provided emotional support during difficult times, fostering trust while maintaining professionalism.
- Maintained up-to-date knowledge of current nursing practices and procedures through continuing education courses, workshops, in-services, seminars, conferences.
Case Manager
Amedisys Hospice
Shreveport
08.2021 - 11.2022
- Assessed patient needs and developed individualized care plans for hospice services.
- Assessed patient's physical, psychological, social, spiritual and environmental needs.
- Monitored patient progress and adjusted care plans based on changing conditions.
- Coordinated multidisciplinary teams, including physicians, nurses, and social workers, to ensure comprehensive and quality patient care.
- Facilitated communication between patients, families, and healthcare providers effectively.
- Educated families on hospice services and resources to facilitate informed end-of-life care choices.
- Provided emotional support to patients and families, helping them navigate difficult transitions with compassion.
- Conducted home visits to assess the physical and emotional needs of hospice patients.
Director of Nursing
Green Meadow Haven
Coushatta
08.2019 - 08.2021
- Led nursing staff to ensure high-quality patient care standards.
- Managed daily operations of nursing department to enhance workflow efficiency and support patient care objectives.
- Coordinated staff training programs to improve nursing competencies and ensure high standards of patient care.
- Developed and implemented nursing policies and procedures for compliance.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Conducted performance evaluations for nursing staff and provided actionable feedback to foster professional development.
- Mentored new nurses to integrate them into the team successfully.
- Monitored regulatory requirements to maintain facility licensure and accreditation.
Instructor
Medical Assistant Programs
Shreveport
04.2009 - 06.2014
- Facilitated hands-on training in laboratory and clinical settings, enhancing student practical skills.
- Developed and implemented lesson plans for Medical Assistant Program classes.
- Conducted classroom presentations on medical topics such as anatomy, physiology, and pharmacology.
- Evaluated student performance through practical assessments and examinations.
- Created and administered tests to evaluate student performance in the program.
- Mentored students, promoting professional development and building confidence in their abilities.
- Provided individualized instruction to students needing extra support, improving their understanding of key concepts.
Education
Bachelor of Science - Nursing
Northwestern State University
Natchitoches05-1997
Skills
- Care coordination
- Patient assessment
- Electronic health records
- Multidisciplinary collaboration
- Patient education
- Effective communication
Timeline
Case Manager
Christus Homecare
12.2025 - Current
Triage Hospice Nurse
Intellitrage
01.2024 - 12.2025
Case Manager
Amedisys Hospice
08.2021 - 11.2022
Director of Nursing
Green Meadow Haven
08.2019 - 08.2021
Instructor
Medical Assistant Programs
04.2009 - 06.2014
Bachelor of Science - Nursing
Northwestern State University