Kathleen Schatzman
Wallingford,CT
Summary
Dedicated Customer Service professional with exceptional service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Professional Driver
ALC Freight
08.2018 - Current
- Improved customer satisfaction by providing timely and efficient transportation services.
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
- Supported operational efficiency by submitting accurate trip logs, expense reports, and other necessary documentation in a timely manner.
- Assisted in training new drivers on company policies, procedures, and best practices for safe driving techniques.
- Served as an ambassador for the organization by displaying professionalism at all times while representing the company brand in public settings.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times.
- Maintained accurate logs of all deliveries and trips.
Event Coordinator
On Track Karting
09.2017 - 09.2018
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Cultivated strong partnerships with local businesses, helping to coordinate team-building events via brainstorming and implementation of creative event concepts/themes.
- Performed event coordination for larger parties and gatherings.
- Developed creative themes for events and created related activities to engage attendees.
Customer Service Representative
FEDEX
04.2017 - 08.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Receptionist / Billing Specialist
Self Storage Of Cheshire
06.2014 - 05.2016
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Processed and verified invoices to secure accuracy of billing information.
- Maintained accurate records of customer payments.
Education
Coursework For Associate of Arts
Middlesex Community College - Middletown
Middletown, CT06.2025
High School Diploma -
Mark T. Sheehan High School
Wallingford, CT06.2016
Skills
- Event Planning
- Logistics Management
- Operations Oversight
- Budget Management
- Business Administration
- Product Knowledge
- Promotional Support
- Customer Service
- Client Relations
- Problem-solving Abilities
Accomplishments
2022: Recognized by the Office of Secretary of Defense for contributing to National Security, Protecting Liberty & Freedom by supporting employee participation in America's National Guard & Reserve Force.
2020 - 2021: Nominated for Driver of the Year by the NY Metro District.
Community Activism
2023 - 2024: St VIncent DePaul Mission, Waterbury CT Volunteer at the consignment shop to assist homeless with clothing, food, emotional support. Chosen to be a guest speaker at the Hartford Archdiocese SVDP Gala.
2021-present: Member of the Church of the Resurrection Choir
Timeline
Professional Driver
ALC Freight
08.2018 - Current
Event Coordinator
On Track Karting
09.2017 - 09.2018
Customer Service Representative
FEDEX
04.2017 - 08.2018
Receptionist / Billing Specialist
Self Storage Of Cheshire
06.2014 - 05.2016
Coursework For Associate of Arts
Middlesex Community College - Middletown
High School Diploma -
Mark T. Sheehan High School
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