Kathleen D. Schilp
Bexley,OH
Summary
Dynamic, results-driven leader with 15+ years of experience in workers’ compensation, claims management, healthcare operations, sales, and client account leadership. Proven success driving multimillion-dollar growth, optimizing complex processes, and leading high-performing teams in fast-paced environments. Recognized for transforming underperforming regions into top-ranked customer service performers within the Ohio BWC system and for achieving record-breaking sales results at Mac Tools. Brings strong strategic business acumen combined with a passion for people—building trust, improving outcomes, and developing teams while delivering operational excellence and exceptional client experiences.
Professional with solid foundation in regional management and team leadership. Skilled in strategic planning, operational efficiency, and driving performance outcomes. Strong focus on fostering collaboration, adapting to change, and delivering measurable results. Known for effective communication, problem-solving abilities, and commitment to organizational goals.
Experienced with regional management, ensuring operational efficiency and market growth. Utilizes strategic planning and team leadership to maximize performance and achieve business objectives. Track record of building strong client relationships and leveraging data insights to drive revenue growth.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Regional Director / Sales — Managed Care Organization (MCO)
Occupational Health Link
08.2013 - 12.2025
- Manage a portfolio of 8,000+ employers, ensuring efficient, compliant, and proactive workers’ compensation claim handling. Oversee policyholder accounts, maintain adherence to BWC programs, and drive improvements in claim outcomes through strong partnerships with medical providers, employers, and BWC representatives.
- Key Achievements:
- Elevated regional customer satisfaction to #1 in Ohio for two consecutive years.
- Generated $3M in new business within one month, leveraging strategic outreach and improved employer engagement.
- Key Responsibilities:
- Provide required notices to policyholders and injured employees per state statute; secure all documentation needed to verify compensability and wage calculations.
- Manage claims using direct interventions (IMEs, rehab, utilization review) and coordinate with Nurse Case Managers to support medical care and return-to-work initiatives.
- Set and adjust reserves, evaluate claim exposures, and negotiate settlements within authority levels.
- Serve as primary contact for employers and injured workers, ensuring clarity, efficiency, and timely updates.
- Submit severe incident reports, reinsurance documentation, and other required reports to home office and underwriting.
- Deliver exceptional customer service to current and prospective MCO Occupational Health Link clients.
- Conduct employer site visits and lead educational workshops on claims, compliance, and cost-saving strategies.
- Fostered partnerships with external organizations to promote workforce safety education and resources.
Self-Insurance Claims Analyst
The Frank Gates Company
01.2010 - 01.2013
- Oversaw a large portfolio of 5,000+ self-insured employer accounts, ensuring full compliance with Ohio BWC laws and regulations.
- Responsibilities & Achievements:
- Acted as primary liaison among employers, injured workers, medical providers, and attorneys to facilitate timely and accurate resolutions.
- Analyzed medical and legal documentation to determine compensability and reserve recommendations.
- Delivered training and educational support to employers to improve compliance and reduce claim costs.
- Consistently exceeded performance benchmarks and built a reputation for accuracy, responsiveness, and superior client service.
Sales Representative
Mac Tools (Stanley Black & Decker)
01.2008 - 01.2010
- Managed a high-volume sales territory representing professional tool lines to automotive and industrial clients.
- Key Achievements:
- Sold over $1M in tools within 10 months, ranking among top performers.
- Grew territory revenue by $2.5M in two years through relationship-driven sales and exceptional service.
- Recognized for customer engagement, product expertise, and strong contract negotiation skills.
Education
Some College - Business
Vanguard Academy
Lake Wales, FL06-1992
Skills
- Client relationships
- Staff training and development
- Staff management
- Relationship building
- Workers' Compensation Knowledge
- Verbal Communication
- Interpersonal Skills
- Anatomy knowledge
- Medical terminology
- Time Man
- Attention to detail
- Customer Service
- HIPPA
- ODG
- Sales
Accomplishments
- Sold over 1$ million in tools within 10 months ranking among top performers.
- Grew Territory revenue by $2.5 million in two years through relationship-driven sales and exceptional service.
- Recognized for customer engagement, product expertise, strong contract negotiation skills.
Timeline
Regional Director / Sales — Managed Care Organization (MCO)
Occupational Health Link
08.2013 - 12.2025
Self-Insurance Claims Analyst
The Frank Gates Company
01.2010 - 01.2013
Sales Representative
Mac Tools (Stanley Black & Decker)
01.2008 - 01.2010
Some College - Business
Vanguard Academy
PROFESSIONAL & PERSONAL ACHIEVEMENTS
- Athletic Achievement: Completed two full marathons, demonstrating discipline, stamina, and long-term commitment.
- Career Excellence: Achieved the Highest Sales Agent award at Mac Tools for selling over $3M in tools in a single year—a record-setting accomplishment.
- Emergency Medical: As an EMT, successfully saved 27 lives out of 32 critical emergency calls; performed a successful tracheotomy under pressure with precision.
- Health & Wellness Leadership: Founded and led a wellness coaching group, helping 16 people lose 50–75 lbs each through personalized coaching and nutrition planning.
- Family Leadership: Successfully raised and supported two children through college as a single parent.