Kathleen Serwan-Manriquez
Plano,TX
Summary
Hardworking and driven student-athlete that focuses on creating a positive atmosphere by team-building with excellent leadership, interpersonal, and problem-solving skills to effectively succeed the company's expectations.
Overview
6
6
years of professional experience
Work History
Expo Runner and Server
Twin Peaks
06.2025 - Current
- Maintained a clean and organized expo station, improving efficiency in the kitchen.
- Collaborated with team members to streamline operational workflows, enhancing efficiency during events.
- Maintained clear communication channels with kitchen staff to address any issues or discrepancies in orders promptly.
Server and ToGo
Chuys
11.2023 - 05.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order processing and food delivery.
- Collaborated with kitchen staff to streamline meal preparation and presentation.
Hostess
Twin Peaks
10.2022 - 06.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Gym Staff Member
Cowboy Fit
05.2022 - 09.2022
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Greeted customers and offered them assistance.
- Answered constant flow of customer calls with minimal wait times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Monitored check-ins to identify delinquent accounts and collect payments.
Food Runner
Katy Trail Ice House
02.2021 - 08.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
Barista
Dunkin' Donuts
07.2020 - 01.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Box Office Associate
Studio Movie Grill
11.2019 - 03.2020
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Created and maintained reports of sold tickets and payments received.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
Education
High School Diploma -
Collin County Community College District
Plano, TX05-2027
Skills
- Dining Crew Workflow Optimization
- Guest Experience Management
- Cash Management
- Hardworking and Responsible
- Strong Team Contribution
- Strong Critical Thinking Capabilities
- Effective Multitasking
- Dependable and Responsible
Accomplishments
- Placed 7th at the 2019 USATF Region 12 Junior Olympic Championships
- Placed 68th at the 2021 USATF National Junior Olympic Championships
Junior Olympic Participant
- Physically and mentally tasking workouts
- Constant biological observation of food
- Overcoming minor injuries
- Accepting and following commands
Religious Activities
- Weekly female bible readings
- Thursday night worship and fellowship
Timeline
Expo Runner and Server
Twin Peaks
06.2025 - Current
Server and ToGo
Chuys
11.2023 - 05.2025
Hostess
Twin Peaks
10.2022 - 06.2023
Gym Staff Member
Cowboy Fit
05.2022 - 09.2022
Food Runner
Katy Trail Ice House
02.2021 - 08.2021
Barista
Dunkin' Donuts
07.2020 - 01.2021
Box Office Associate
Studio Movie Grill
11.2019 - 03.2020
High School Diploma -
Collin County Community College District